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As a Waterloo North Hydro customer you can access your bills, transactions and consumption details.


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Online Userguide

The Ontario Energy Board wants to hear what residential and small business consumers think about how well consumers are being protected in the retail energy markets. Please visit www.ECPAreview.ca and fill out their on-line survey.



Waterloo North Hydro Inc. is regulated and licensed by the Ontario Energy Board to provide all regulated electricity distribution services to over 50,000 business and residential customers in the City of Waterloo, Township of Woolwich and the Township of Wellesley.


Our mandate is to deliver safe and reliable electricity at competitive distribution rates.


Waterloo North Hydro Holding Corporation is the parent holding company of Waterloo North Hydro Inc. and is owned by the City of Waterloo and the Townships of Wellesley and Woolwich.


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Waterloo Region's Healthy Workplace Awards 2014 Platinum Award Recipient & Waterloo Region's Healthy Workplace Awards 2014 Innovator Awards Recipient

Sustainable Waterloo Region Regional carbon initiative bronze pledging partner

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Waterloo North Hydro Inc.
526 Country Squire Road
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities


General Inquires:
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
Phone: 519-888-5552



Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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