When someone knocks on your door….
Be a Smart Shopper
5 Important Facts
1.Waterloo North Hydro employees ARE NOT knocking on doors selling electricity contracts. We are not associated with any door to door salespersons.
2.Know your Rights. If someone comes to your door selling electricity, you have the right to ask for photo identification and to ask what company they are representing.
3.Compare Prices carefully. Customers who have not signed a contract with an electricity retailer are supplied electricity under the Regulated Price Plan. As of May 1, 2007 the “two step” residential rate is 5.3¢ and 6.2¢. In a recent presentation the Ontario Power Authority predicted the price of electricity would range between 5.9¢ and 6.7¢ by the year 2015. What is the contract price offered?
4.Contract Commitment – Withdrawal Penalties – Renewal. Before signing a contract, know the terms, read the fine print, and understand everything you are committing to. What are the penalties to get out of the contract? Some customers have reportedly been asked to pay several thousand dollars to be released from their contracts. If you have an existing contract nearing the end of the term, read the terms of the contract to determine what action you need to take to renew the contract or to let it expire.
5.The Ontario Energy Board licenses all electricity retailers and gas marketers. Retailers and marketers must use fair marketing practices. This includes immediately and truthfully identifying themselves, what company they represent and to not pressure you to sign a contract. If you have any issues or concerns in this regard, please report them directly to the Ontario Energy Board.
Contacting the Ontario Energy Board
Mail: Ontario Energy Board, Box 2319, Toronto, ON M4P 1E4
Consumer Information Website: www.oeb.gov.on.ca
Toll Free Call: 1-877-632-2727
Email: complaints@oeb.gov.on.ca
Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090
Employment Opportunities
Phone: 519-888-5543
General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552
ECRA/ESA LICENCE 7004206
Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)
Emergency Hours:
24 hours a day, seven days a week
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