GENERAL SERVICE RATES

Ontario Energy Board approved rates effective May 1, 2010.

The Electricity price for the first 750 kWh per month has changed from 5.8¢ per kWh to 6.5¢ per kWh. Consumption above that threshold has changed from at 6.7¢ per kWh to 7.5¢ per kWh. The Ontario Energy Board reviews these rates every 6 months. These rates apply to low volume customers (under 250,000 kWh annually) falling under Ontario’s Regulated Price Plan (RPP).

If you buy your electricity through a contract with an electricity retailer, you will continue to pay their price.

Large volume consumers (over 250,000 kWh annually) will continue to pay the hourly Ontario energy price delivered through Standard Supply Service and have all the options and flexibility to make supply arrangements that they have currently.

Click here to view the Glossary of Terms.

General Service Rates Effective May 1, 2010

GENERAL SERVICE < 50 KW
1. ELECTRICITY (1) (2)
First 750 kWh/month	$0.065 per kWh
Additional kWh/month	$0.075 per kWh
2. DELIVERY
Distribution Service Charge	$31.63 per month
Distribution Usage Charge	$0.0105 per kWh
Deferral & Variance Account Rider	($0.0027) per kWh
Global Adjustment Rider – non-RPP customers	$0.0003 per kWh
Line TransformationConnection	$0.0018 per kWh
Network Service	$0.0053 per kWh
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0068725 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
GENERAL SERVICE > 50 KW - Not Interval Metered
1. ELECTRICITY (1) (2)
Hourly Ontario Energy Price
Provincial Benefit – Click here to view the Glossary of Terms.
2. DELIVERY
Distribution Service Charge	$188.01 per month
Distribution Usage Charge	$3.572 per kW
Deferral & Variance Account Rider	($1.1063) per kW
Global Adjustment Rider – non-RPP customers	$0.1297 per kW
Line TransformationConnection	$0.7152 per kW
Network Service	$2.1566 per kW
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0068725 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
GENERAL SERVICE > 50 KW - Interval Metered
1. ELECTRICITY (1) (2)
Hourly Ontario Energy Price
Provincial Benefit – Please see Glossary of Terms for explanation.
2. DELIVERY
Distribution Service Charge	$188.01 per month
Distribution Usage Charge	$3.572 per kW
Deferral & Variance Account Rider	($1.1063) per kW
Global Adjustment Rider – non-RPP customers	$0.1297 per kW
Line TransformationConnection	$0.8934 per kW
Network Service	$2.2906 per kW
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0068725 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
GENERAL SERVICE – 1000 KW to 4999 KW – Interval Metered
1. ELECTRICITY (1) (2)
Hourly Ontario Energy Price
Provincial Benefit – Please see Glossary of Terms for explanation.
2. DELIVERY
Distribution Service Charge	$188.01 per month
Distribution Usage Charge	$3.572 per kW
Deferral & Variance Account Rider	($1.1063) per kW
Global Adjustment Rider – non-RPP customers	$0.1297 per kW
Line TransformationConnection	$0.8923 per kW
Network Service	$2.2877 per kW
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0068725 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
GENERAL SERVICE > 5000 KW – Interval Metered
1. ELECTRICITY (1) (2)
Hourly Ontario Energy Price
Provincial Benefit – Please see Glossary of Terms for explanation.
2. DELIVERY
Distribution Service Charge	$6,687.47 per month
Distribution Usage Charge	$2.7333 per kW
Deferral & Variance Account Rider	($1.3863) per kW
Global Adjustment Rider – non-RPP customers	$0.1620 per kW
Line TransformationConnection	$0.8964 per kW
Network Service	$2.5361 per kW
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0068725 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
(1) The Ontario Energy Board Amendment Act, 2003 defines “designated” and “low-volume” consumers. Consumers not designated in the Act, pay the Variable Spot Market Price through Standard Supply Service ( SSS ). Customers who signed a contract with a retailer after December 9, 2002 are billed under the terms of the contract until the contract expires. (2) Adjustment Factor As electricity travels through the lines and transformers to your home or business, losses naturally occur throughout the electricity system. Legislation requires us to indicate the Adjustment Factor on your bill. The Adjustment Factor 1.05050 (1.0145 on greater than 5,000 kW) is applied to the kWh consumption read at your meter to account for the losses that occur in the electricity system. Your bill indicates the difference between the kWh consumption read at your meter and the kWh consumption you are actually billed for. The Adjustment Factor is reflected in your Electricity Charge, Transmission Charges (residential and small general service customers only) and the Wholesale Market Charge.

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ADDRESS

Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities

CONTACT INFO

General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552

ECRA/ESA LICENCE 7004206

HOURS OF OPERATION

Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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