Critical Customer Notification

If your life, or the life of a loved one, depends upon electrically-powered medical equipment, such as a ventilator or a dialysis machine, please let us know.  By letting us know, we can place you on our Critical Care Customer Notification List. 

We will make every effort possible to contact customers on the Critical Care Customer Notification List in advance of any planned outages scheduled to affect their residence.

Informing Our Customers

Waterloo North Hydro cannot guarantee an uninterrupted supply of electricity to all of our customers at all times.  We will make every effort to minimize both the length and impact of all planned outages and notify all impacted Critical Care Customers prior to beginning a planned power interruption.

We would like to remind customers that if you require an uninterrupted source of power for medical reasons, you are responsible for providing your own back-up equipment (such as an uninterruptable power supply or generator) for this purpose.

Registering as a Critical Care Customer

To register as a Critical Care Customer, please complete our Critical Care Customer Notification Form. Please ensure your completed form is accurate and up-to-date. Forms must be signed by your physician prior to submission.

For more information on Waterloo North Hydro's commitment to critical care customers, please review section 2.3.2.6 of the Conditions of Service.

If you have any additional questions regarding the Critical Care Customer Notification Form, please contact Customer Support at 519-886-5090.

Power Outage Information

Waterloo North Hydro provides reliable electrical service to all homes and businesses within our service territory. From time to time, outages can occur. Most power outages are unintended, brief and the result of extreme weather. In some cases, outages are planned in order for Waterloo North Hydro to perform maintenance and service.

Customers requiring electrically-powered life support systems are advised to make arrangements for unpredictable power outages.

If your power has gone out or you're having trouble with your electricity please check the Outage Map for current power outage updates.

Be Prepared

The safety of our customers is our top priority and we encourage you and your family to be prepared for severe weather and in case of emergency.  Visit our safety page for information to help you prepare for power outages and emergencies.

Emergency Preparedness

Waterloo North Hydro has a number of helpful tips and suggestions to help keep you and your family safe during an emergency power outage. Here are some important things you can do to help be prepared:

  • Purchase equipment that has battery back-up. Remember to keep the battery charged and to test the battery every six months.
  • Have an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage or using a back-up generator.
  • Make a list of local emergency contact numbers (fire, police, ambulance, etc.). Include Waterloo North Hydro 1-519-886-5090.
  • Prepare an emergency kit and store it in an easy-to find location. Check it regularly to make sure it is well stocked and that all equipment is in good working order.
  • Use surge protectors to protect sensitive electrical equipment such as computers, DVD players, and televisions.
  • Include a battery-operated flashlight in your emergency kit to avoid using candles, as they can be fire hazards.

For information on what to stock in your emergency kit and more tips on staying safe during or after an outage, visit our Emergency Preparedness page.