My Account

Graphs on a chalkboard


Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133

If you don't know how much you're using you could be using too much.

Small Commercial customers (general service non-residential accounts with an average monthly demand of less than 50kW and total annual usage below 250,000 kWh) can access their account online to view bills, transaction and consumption details.

Already Signed Up?

Login to My Account.

Welcome New Users

My Account is a convenient, online service that gives you access your account information including bills, transaction and consumption details.

Register for My Account

What You Need to Register

  1. Have your current bill handy - You will need to have your most current hydro bill in front of you in order to sign up, as you will need to enter your Account Number and Last Payment Amount on your Current Billl. 
  2. Create and record - Be prepared to create an Access Code, Password and Security Question and Answer. You should write down this information and keep in a secure place so that you can refer to it in the future when you login to My Account.

Access the My Account Login Website to view your usage details including daily and hourly consumption charts.