Understanding Your Bill

Couple paying their bill using their laptop

Contact

Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133


Customer Support

Email Customer Support
Phone: 519-885-6840


Billing

Email Billing
Phone: 519-886-5090


Understanding your bill can seem hard but we would like to help.

View our demo to better understand what each section of your bill means.

View the Glossary of Terms so you can better understand your bill.

You can see more information about your bill at the Ontario Energy Board website.

For a more detailed understanding try the Bill Calculator to help estimate your electricity costs. This tool will also help you see your potential bill with an electricity retailer.

Waterloo North Hydro is pleased to offer paperless billing option. It is free, convenient, secure and environment friendly.

No more trips to the mail box to pick up your bill. No more misplaced bills or cluttered countertops. Record keeping right at your fingertips.