Where Your Money Goes

Contact

Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133


Customer Support

Email Customer Support
Phone: 519-885-6840


Billing

Email Billing
Phone: 519-886-5090


When you have questions about the electricity you use and how much you pay for it, it's natural that you ask us.

What you may not know is that we are just one piece of the puzzle that brings electricity to your home or business. We are the local distribution company. While our bill includes all of the costs for the electricity you use, only a small portion of your bill is applied to the cost of local distribution. The remaining portion pays for things like government fees, generation costs, transmission costs, and taxes.

You can think of us as a package courier. The courier does not control the packages you receive, but is responsible for their safe and reliable delivery. We have delivered electricity to our customers for over 100 years.

Average Small Commercial Customer (2,000 kWh per month)

Small commercial where your money goes chart

Average Large Business Customer (250 kW, 100,000 kWh per month)

Large business customer