Main Office 526 Country Squire Rd. P.O. Box 640 Waterloo, ON N2J 4A3
Phone: 519-886-5090 Fax: 519-746-0133
Fewer than one in 10 customers get their power from an electricity retailer. Customers who sign a contract with a retailer pay a fixed rate that is separate from time-of-use and tiered pricing.
Contract customers also pay an additional charge, known as the Global Adjustment. The Global Adjustment includes additional costs not accounted for in market prices. They are costs all Waterloo North Hydro electricity customers must pay.
Contract prices paid to many power generators
Many conservation and demand management programs
The Global Adjustment is blended into time-of-use and tiered prices.