Residential Charges and Rates

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526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133


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Phone: 519-885-6840


Billing

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Phone: 519-886-5090


Your electricity bill is made up of delivery charges, distribution charges, regulatory charges and electricity charges. Below are our current electricity rates for residential customers. See Glossary of Terms for more details.

Electricity Rates

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Time-of-use (TOU) Rates

Current Time-of-Use Rates - July 1, 2017 - October 31, 2017

Period
Time
Cost

Off-Peak

Weekdays 7:00 pm to 7:00 am

Weekends & Holidays - All Day

 6.5 ¢/kWh

Mid-Peak

 Weekdays 7:00 am to 11:00 am and 5:00 pm to 7:00 pm

 9.5 ¢/kWh

On-Peak

Weekdays 11:00 am to 5:00 pm

13.2 ¢/kWh

 

The Ontario Energy Board reviews rates every 6 months. For additional information on time-of-use pricing and time periods, visit the Ontario Energy Board Web site or visit our Time-of-use Page.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Tiered Pricing

Most residential customers are on time-of-use pricing; however, some consumers are still on a two-tier pricing. If you are a tiered price consumer, you can use a certain amount of energy each month at a lower price. When you pass that level, your rate goes up. Tiers are different for home and business customers. The table below shows the time, the electricity you use, and the price for residential customers: 

Time

Electricity you use

Price 

Residential

   

Summer (July 1 - October 31)

Up to 600 kWh

 7.7 ¢ per kWh

More than 600 kWh

 9.0 ¢ per kWh

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Delivery Rates

Delivery Charges are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

Portions of these charges do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

Please note new delivery rates effective January 1, 2017. For previous rates please see our Historical Rate Cards.

The chart below shows the delivery charges and the prices for residential customers:

Delivery

Price

Distribution Service Charge

$24.99 per month

Distribution Usage Charge

$0.0107 per kWh

OEB Regulated Rate Riders

($0.0030) per kWh

OEB Global Adjustment Rider - Retailer contracts only

$0.0024 per kWh*

Line Transformation Connection

$0.0022 per kWh*

Network Service

$0.0070 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

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Regulatory Rates

Regulatory Charges include the following two charges:

Wholesale Market Service Charge -- A charge to cover the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers the administration costs and certain costs incurred by local utilities to connect renewable generation.  The Wholesale Market Service Charge is set by the ONTARIO ENERGY BOARD to allow these costs to be passed on to consumers.

Standard Supply Service Administration Charge -- A charge to cover a portion of Waterloo North Hydro's administrative costs to provide electricity to customers that purchase their electricity from the utility (i.e. customers that are not served by a retailer). This charge is set by the ONTARIO ENERGY BOARD and is the same for all utilities across the province.

The chart below shows the regulatory charges and the prices:

Regulatory Charges

Prices

Administration Fee - Standard Supply Service

$0.25 per month

Wholesale Market Charge

$0.0039 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

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Debt Retirement Charge

Debt Retirement has been removed from Residential bills effective January 1, 2016. The debt retirement charge was $0.007 per kWh. 

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Global Adjustment

The Global Adjustment is published monthly by Independent Electricity System Operator (IESO) - additional information is available at www.ieso.ca. Applies only to Retailer contracts or using electricity rates other than Time-of-Use and Tiered (limited application).

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Miscellaneous Charges

Below is a chart of miscellaneous charges and prices that you may see on your bill:

Miscellaneous Charges

Prices

Account Set Up Charge

$30.00

Credit Reference/Credit Check

$15.00 plus credit bureau fees

Meter Dispute Charge plus Measurement Canada Fees

$30.00 (if meter found correct)

Easement Letter

$15.00

Duplicate Invoices for Previous Billings

$15.00

Income Tax Letter

$15.00

Late Payment - per month

1.5 %

Late Payment - per annum

19.56 %

Returned Cheque Charge

$15.00 plus bank fees

Notification Charge

$15.00

Disconnect/Reconnect at meter - regular hours

$65.00

Disconnect/Reconnect at meter - after hours

$185.00

Specific Charge for Access to the Power Poles - per pole per year

$22.35

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Electricity Retailers

For more information please visit our Electricity Retailers Page.

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Current Rate Card

View Residential and Small Commercial Rate Card effective January 1, 2017

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Historical Rate Cards

View Residential and Small Commercial Rate Card effective January 1, 2016

View Residential and Small Commercial Rate Card effective May 1, 2015

View  Residential and Small Commercial Rate Card effective May 1, 2014

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