My Account

Graphs on a chalkboard


Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133

If you don't know how much you're using, you could be using too much.

Already Signed Up?

Login to My Account.

Welcome New Users

My Account is a convenient, online service that gives you access to your account information including bills, transaction and consumption details.

Register for My Account.

What You Need to Register

  1. Have your current bill handy - You will need to have your most current hydro bill in front of you in order to sign up, as you will need to enter your Account Number and Meter Number (located on the back of your bill).   Please note that your account number is now 13 digits in length and includes the dash.
  2. Create and record - Be prepared to create an Access Code, Password and Security Question and Answer. You should write down this information and keep in a secure place so that you can refer to it in the future when you login to My Account.

Access the My Account Login Website to view your usage details including daily and hourly consumption charts.