Understanding Your Bill

Contact

Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133


Understanding the different components of your bill can seem daunting, but we are here to help you make sense of your bill. Our interactive bill provides you with a tool to learn more about the different sections of your bill. Waterloo North Hydro's interactive bill is also available for previous versions of your bill.

You can also check out our Glossary of Terms for more information on the different sections of the bill.

 New Interactive Bill

Waterloo North Hydro has updated its interactive bill tool to reflect the switch to monthly billing and capture the latest changes to the look and feel of your electricity bill.

 Image of the front page of the interactive bill   Image of the back page of the interactive bill

Use the interactive bill tool to better understand the information on your bill. Learn more by selecting your bill type from the drop-down menu.

My Account and Other Online Resources 

 Waterloo North Hydro also offers online tools for tracking and managing your monthly consumption and electricity charges. Register for My Account and take advantage of the many online tools available to you, including:

  • Monitoring your daily electricity consumption
    Image of My Account daily consumption graph
  • Tracking your billing and payment history
    An Image of the My Account site's Billing and Payment history table
  • Comparing your meter readings to previous months to help save energy 
    An Image of the My Account site's Electricity Consumption Comparion graph

 

Register for My Account and sign up for paperless billing to receive bill notifications by email and never lose track of your bill again.

Learn more about your bill through the Ontario Energy Board. To help estimate your monthly electricity costs, use the Ontario Energy Board's Online Bill Calculator.