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Important Notice about Payments made with VISA Cards

As of Tuesday April 1st, 2014, Waterloo North Hydro will no longer be permitted by Paymentus to accept Visa credit cards as a method of payment. Other credit options, such as MasterCard and American Express are still accepted. We apologize for any inconvenience this may cause.

Paymentus, our third party credit card payment processing service, has implemented this change due to a recent notification by VISA Canada that charging a service fee to the purchaser for each payment processed is no longer permitted under the Visa International Operating Regulations (the "Visa Rules"). This change affects a large number of businesses across the country including the majority of Ontario’s electric and gas utilities.

In order to better assist you, Waterloo North Hydro is pleased to offer the following payment options. For additional information about these payment plans, please click on one of the following links:

To take advantage of any of these payment options, please call us at 519-885-6840 during our normal office hours (Monday to Friday, 8:30am - 4:30pm). Our customer service staff will be glad to help you get set up with the payment option most convenient for you.

For your convenience, you can make payments in person at our customer service desk during normal office hours using cash, cheque, debit or credit cards (MasterCard and American Express only).

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Waterloo North Hydro Inc.
526 Country Squire Road
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities


General Inquires:
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
Phone: 519-888-5552



Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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