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Important Notice about Payments made with RBC or TD Canada Trust VISA Cards.

These financial institutions may charge an additional cash advance fee, over and above our 3rd party processing fee. Plastiq is our 3rd party processor to whose site you will be directed when clicking the “Pay Online by Credit Card” below. Please note that there will be a fee of 1.99% for any payment made by credit card. These costs are paid directly to Plastiq, and are direct costs only.

To take advantage of any of these payment options, please call us at 519-885-6840 during our normal office hours (Monday to Friday, 8:30am - 4:30pm). Our customer service staff will be glad to help you get set up with the payment option most convenient for you.

For your convenience, you can make payments in person at our customer service desk during normal office hours using cash, cheque, debit or credit cards (MasterCard and American Express only).

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Waterloo North Hydro Inc.
526 Country Squire Road
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities


General Inquires:
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
Phone: 519-888-5552



Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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