RESIDENTIAL RATES

Effective May 1, 2008
The Ontario Energy Board has announced that electricity pricing for Regulated Price Plan (RPP) consumers is not changing. If you buy your electricity through a contract with an electricity retailer, you will continue to pay their price.

The price for the first tier remains 5.0¢ per kWh. The price for electricity over this threshold remains 5.9¢ per kWh.
Consumers pay the lower price for the first 600 kWh per month from May to October and for the first 1,000 kWh from November until April.
The Ontario Energy Board reviews these rates every 6 months.

The Delivery line on your bill is decreasing by 2.14%. The Ontario Energy Board approves these rates annually. The Debt Retirement charges remain unchanged.

Click here to view the Glossary of Terms appearing on your bill and the Residential Rate Chart.

1. ELECTRICITY (1) (2)
First 1,000 kWh/month	$0.050 per kWh
Additional kWh/month	$0.059 per kWh
2. DELIVERY
Distribution Service Charge	$15.05 per month
Distribution Usage Charge	$0.0134 per kWh
Line Transformation Connection (2)	$0.0018 per kWh
Network Service (2)	$0.0045 per kWh
3. REGULATORY CHARGES
Admin. Fee – Standard Supply Service	$0.25 per month
Wholesale Market Charge (2)	$0.0062 per kWh
4. DEBT RETIREMENT CHARGE	$0.007 per kWh
1) Customers who signed a contract with a retailer after December 9, 2002 are billed under the terms of the contract until the contract expires. (2) Adjustment Factor As electricity travels through the lines and transformers to your home or business, losses naturally occur throughout the electricity system. Legislation requires us to indicate the Adjustment Factor on your bill. The Adjustment Factor 1.0505 is applied to the kWh consumption read at your meter to account for the losses that occur in the electricity system. Your bill indicates the difference between the kWh consumption read at your meter and the kWh consumption you are actually billed for. The Adjustment Factor is reflected in your Electricity Charge, Transmission Charges (residential and small general service customers only) and the Wholesale Market Charge.
MISCELLANEOUS CHARGES
Account Set Up Charge	$30.00
Credit Reference/Credit Check	$15.00 plus credit bureau fees
Meter Dispute Charge plus Measurement Canada Fees	$30.00 (if meter found correct)
Easement Letter	$15.00
Late Payment – per month	1.5 %
Late Payment – per annum	19.56 %
Returned Cheque Charge	$15.00 plus bank fees
Notification Charge	$15.00
Disconnect/Reconnect at meter – regular hours	$65.00
Disconnect/Reconnect at meter – after hours	$185.00

Copyright © Waterloo North Hydro Inc. All rights reserved.

ADDRESS

Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities
Phone: 519-888-5543

CONTACT INFO

General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552

ECRA/ESA LICENCE 7004206

HOURS OF OPERATION

Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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