Waterloo North Hydro Corporation - Your Power. Our Priority

YOUR METER

Electricity Usage

Electricity meters are installed by Waterloo North Hydro Inc. to measure electrical usage. Electricity use is measured in kiloWatt-hours (kWh).
A 100 Watt light bulb left on for 10 hours will use one kWh.

Meter Accuracy

All electricity meters used by Waterloo North Hydro bear a seal from the Legal Metrology Branch of Industry Canada (Measurement Canada). The seal indicates that your meter, or a meter manufactured in the same group, has been tested for performance, reliability and accuracy before installation.

Hydro Owned

Your electricity meter is owned, installed and maintained by Waterloo North Hydro Inc. It is an offence to tamper with an electricity meter.

Meter Checks

Industry Canada carries out random checks of installed meters. If a meter fails such a test, all meters manufactured in that group will be removed and individually tested.

Meter Reading

Reading of Meters
All meters for residential and low-volume commercial/industrial accounts are read and billed every two months. You can call our Customer Service staff at 885-6840 to determine the invoice date for your area, or you can determine the schedule based on the invoice date of your first bill. You will be invoiced at approximately the same time every two months. Large-volume commercial/industrial accounts are invoiced monthly.

Meter Access
To ensure that we issue you a correct bill, which accurately reflects your electrical usage, it's necessary to gain access to your meter on a regular basis. In the event that our Meter Reader cannot gain entry, a card will be left for you to record your meter reading. To avoid an estimated bill, it's important that you respond as soon as you receive this card to register an actual meter reading. You may call (519) 886-5090 at any time to register your readings.
There are homes and properties where meters are inside the home or business. Many owners of such properties where access is not available during the day issue a key for meter reading purposes. Our keys are coded and secured when not being used for meter access.
It’s important that meters be accessible at all times. Please ensure that the area surrounding your meter is clear of any obstacles including bushes, trees, flowers, snow and ice. It is the customer’s responsibility to make arrangements for locked gates, garages and loose or dangerous pets.

Estimated Reading
Accurate readings are the basis for calculating your bills and without them your bills are only estimates. Any difference will be adjusted at the time of the next actual meter reading.
Please call (519) 885-6840 to make arrangements for future meter readings. If you require a specific time call, a charge will apply.

Reading your meter
Your meter has five dials on it. The hands alternately move clockwise and counter clockwise. From right to left, read and record the placement of the hand on each dial. If the hand on the dial is between numbers, always use the lowest of the two numbers. The only exception is if the hand is between 0 and 9, in which case you would use 9.

Meter Reading Example

Meters have 4 or 5 dials and are relatively simple to read. Read the dials right to left and write the figures in the same order. Here is an example to follow. Note some of the pointers turn clock-wise, others counter-clockwise.

Dial #1
When the pointer rests squarely on a number, as it does on Dial #1, record that number. (5)

Dial #2
When the dial pointer is between two numbers, as it is on Dial #2, read the smaller of the two. (2)

Dial #3
On Dial #3, the pointer is between 9 and 0, indicating the pointer has not yet completed a full revolution. The reading for dial #3 is 9. (9)

Dial #4
When the dial pointer rests almost squarely on a number, as it does on Dial #4, the Dial to the immediate right will determine which number you record. Dial #3 indicates an incomplete revolution so Dial #4 is 8. (8)

Dial #5
The dial pointer is between two numbers so the smaller of the two is read. (0)

How to record

As in the drawing, read the dials from right to left, the first number to record is 5; the second is 2; the third is 9; the fourth 8; and the fifth 0; for a total reading of 08925. The difference between the current reading and the previous reading equals the number of kilowatt-hours used for the period.

Residential Deposit Guidelines

Critical Customer Notification

Understanding Your Bill

Forestry Services

Conditions of Service

Your Meter

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