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ELECTRICAL SAFETY
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Here are some checks you can make in your home today to ensure electrical safety:

Outlets
Check for outlets that have loose-fitting plugs, which can overheat and lead to fire. Replace any missing or broken wall plates. Make sure there are safety covers on all unused outlets that are accessible to children.

Cords
Make sure cords are in good condition—not frayed or cracked. Make sure they are placed out of traffic areas. Cords should never be nailed or stapled to the wall, baseboard or to another object. Do not place cords under carpets or rugs or rest any furniture on them.

Extension Cords
Check to see that cords are not overloaded. Additionally, extension cords should only be used on a temporary basis; they are not intended as permanent household wiring. Make sure extension cords have safety closures to help prevent young children from shock hazards and mouth burn injuries.

Plugs
Make sure your plugs fit your outlets. Never remove the ground pin (the third prong) to make a three-prong fit a two-conductor outlet; this could lead to an electrical shock. NEVER FORCE A PLUG INTO AN OUTLET IF IT DOESN'T FIT. Plugs should fit securely into outlets. Avoid overloading outlets with too many appliances.

Ground Fault Circuit Interrupters (GFCIs)
GFCIs can help prevent electrocution. They should be used in any area where water and electricity may come into contact. When a GFCI senses current leakage in an electrical circuit, it assumes a ground fault has occurred. It then interrupts power fast enough to help prevent serious injury from electrical shock. Test GFCIs according to the manufacturer's instructions monthly and after major electrical storms to make sure they are working properly. Replace all GFCIs that are not working properly, but never replace a GFCI with a standard non-GFCI outlet or circuit breaker. Do not use an appliance or device that trips a GFCI on a nonGFCI-protected circuit; instead, take the appliance to an authorized repair center to be checked for faulty wiring or replace it.

Light Bulbs
Check the wattage of all bulbs in light fixtures to make sure they are the correct wattage for the size of the fixture. Replace bulbs that have higher wattage than recommended; if you don't know the correct wattage, check with the manufacturer of the fixture. Make sure bulbs are screwed in securely; loose bulbs may overheat.

Circuit Breakers/Fuses
Circuit breakers and fuses should be the correct size current rating for their circuit. If you do not know the correct size, have an electrician identify and label the size to be used. Always replace a fuse with the correctly specified size fuse.

Water and Electricity Don't Mix
Don't leave plugged in appliances where they might fall into or come in contact with water. If a plugged in appliance falls into water, NEVER reach in to pull it out—even if it's turned off. First turn off the power source at the main electrical panel and then unplug the appliance. If you have an appliance that has gotten wet, don't use it until it has been checked by a qualified repair person.

Appliances
If an appliance repeatedly blows a fuse, trips a circuit breaker or if it has given you a shock, unplug it and have it repaired or replaced.

Entertainment/Computer Equipment
Check to see that the equipment is in good condition and working properly. Look for cracks or damage in wiring, plugs and connectors. A good surge protector will protect your equipment in the event of a voltage surge due to weather, lightning, vehicle accidents or equipment failure on the distribution network. Use a surge protector bearing the seal of a nationally recognized certification agency.

Outdoor Safety
Electric-powered mowers and other electric tools should not be used in the rain, on wet grass or in wet conditions. Inspect power tools and electric lawn mowers before each use for frayed power cords, broken plugs and cracked or broken housings. If any part is damaged, stop using it immediately. Repair it or replace it. Always use an extension cord marked for outdoor use and rated for the power needs of your tools. Remember to unplug all portable power tools when not in use.

Ladders
When using ladders look up! Avoid contact with overhead wires and power lines. Stay at least 10 feet from all lines.

Lightning
During an electrical storm, do not use appliances (i.e., hairdryers, toasters and radios) or telephones (except in an emergency); do not take a bath or shower; keep batteries on hand for flashlights and radios in case of a power outage; and use surge protectors on electronic devices, appliances, phones, fax machines and modems.

Space Heaters
Space heaters are meant to supply supplemental heat. Keep space heaters at least 3 ft. away from any combustible materials such as bedding, clothing, draperies, furniture and rugs. Don't use portable heaters in rooms where children are unsupervised and remember to turn off and unplug them when not in use. Do not use space heaters with extension cords; plug directly into an outlet on a relatively unburdened circuit.

Halogen Floor Lamps
Halogen floor lamps operate at much higher temperatures than a standard incandescent light bulb. Never place a halogen floor lamp where it could come in contact with draperies, clothing or other combustible materials. Be sure to turn the lamp off whenever you leave the room for an extended period of time and never use them in children's bedrooms or playrooms. Consider using cooler fluorescent floor lamps.

Wiring
Unless you are qualified and experienced in electrical work, consider hiring a licensed electrician for electrical repairs, maintenance and installations. If you elect to perform such work, make sure you follow these safety basics:

Never work on or around “hot” lines. Always de-energize lines and equipment by disconnecting from the power source at the circuit breakers or fuses. Don't forget to test every conductor before you make contact with it.

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ADDRESS

Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090

Employment Opportunities
Phone: 519-888-5543

CONTACT INFO

General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552

ECRA/ESA LICENCE 7004206

HOURS OF OPERATION

Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)

Emergency Hours:
24 hours a day, seven days a week

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