If you are approached by a retailer, ask for their sales literature. Remember, you don't have to sign a contract; by doing nothing you will automatically continue to receive Standard Service Supply from Waterloo North Hydro.
These are some questions for you to consider before entering into a contract with an electricity retailer:
- Does the retailer have a licence from the Ontario Energy Board and can they provide proof? The Ontario Energy Board regulates the energy sector and provides a list of retailers licensed to operate in Ontario. These retailers are obliged to follow a Code of Conduct.
- Does the contract require that I transfer my OPG Rebate to my retailer?
- What is the price of electricity being offered and how does it compare with the price to-date?
- If I am an RPP customer, what is my RPP Settlement?
- Is the price fixed or will it increase (or decrease) in the future?
- How does it compare with my current service provider or other suppliers?
- Are there any fees or charges that I would be required to pay?
- Could I be required to pay charges if I leave before the contract ends?
- When and for how long does the contract take effect?
- Does the contract cover all or part of the electricity I will consume?
- Does the contract change if a smart meter is installed before the term of the contract?
(Source: OEB website)
Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090
Employment Opportunities
Phone: 519-888-5543
General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552
ECRA/ESA LICENCE 7004206
Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)
Emergency Hours:
24 hours a day, seven days a week
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