If you are approached by a retailer, ask for their sales literature. Remember, you don't have to sign a contract; by doing nothing you will automatically continue to receive Standard Service Supply from Waterloo North Hydro. Here are some suggested questions for electricity retailers:
- Ask for proof of license
- Ask for literature and read it carefully
- Ask what the length of the contract is, and if there is a penalty for canceling it
- Ask when service begins
- Ask how savings are calculated
- Ask what the price per kilowatt hour is, and whether it will vary
- Ask what other charges are included in the rate
- Ask for the name of the supplying company
- Ask if the company has a valid licence from the Ontario Energy Board
- Ask how long they have been in business
- Ask how many customers they have today
- Ask where their energy comes from
- If the environment is an important consideration for you, ask if you can purchase renewable power such as wind, solar or hydroelectric
- Ask for the terms of the agreement, e.g.
- what's the length of the contract? when does the service start?
- what's the price per kWh and will the price vary?
- how much less is that than today's rate?
- how are savings calculated? how are they paid out and when?
- are there any signing bonuses or other promotions?
- how is the contract cancelled
Don't be led to compare a 'bundled' electricity rate with an unbundled commodity (electricity) price. On top of the price quoted by the retailer - you will also have to pay for the delivery, regulatory charges and the debt retirement charge - not just the commodity portion.
Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090
Employment Opportunities
Phone: 519-888-5543
General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552
ECRA/ESA LICENCE 7004206
Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)
Emergency Hours:
24 hours a day, seven days a week
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