You receive your electricity from us, your local electricity distributor. So it’s only natural that when you have questions about the price you pay, you look to us.
But you may not be aware that we are just one piece of the puzzle that brings electricity from the generating plant to your home or business. And the distribution charge accounts for only a small portion of your total bill.
Local distribution charges amount to only about 20 cents on the dollar, or 20% of your average monthly bill*. Yet, your local electricity distributor is responsible for collecting the other 80% that goes to government fees, taxes and other electricity market participants.
*Average residential electricity based on 1000 kW/h monthly usage. The illustration is based on provincial average.
Delivering safe and reliable electricity everyday.
Think of your local electricity distributor as a package courier. The courier does not originate or control the packages you receive, but is responsible for their safe and reliable delivery to you.
Ontario’s local electricity distributors have delivered electricity to our communities, homes, businesses and institutions safely, reliably, and in a financially responsible manner for over 100 years. We understand Ontario’s electricity system and are committed to providing quality services at a reasonable cost to Ontario consumers.
For further information, please visit the Electricity Distributors Association (EDA) website at www.eda-on.ca
Waterloo North Hydro Inc.
300 Northfield Drive East
PO Box 640
Waterloo, Ontario, N2J 4A3
Phone: 519-886-5090
Employment Opportunities
Phone: 519-888-5543
General Inquires:
Customersupport@wnhydro.com
Phone: 519-885-6840
Fax: 519-746-0133
Engineering Inquiries:
eclerk@wnhydro.com
Phone: 519-888-5552
ECRA/ESA LICENCE 7004206
Standard Business Hours:
8:30am - 4:30pm (Monday - Friday)
Emergency Hours:
24 hours a day, seven days a week
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