Waterloo North Hydro Reminds Customers Winter Time-of-Use Rates Are in Effect

Posted on Friday February 26, 2021

Winter Time-of-Use (TOU) and Tiered rates are now in place for Waterloo North Hydro’s (WNH) residential and small business customers, effective Feb. 23, 2021.

Beginning Jan. 1, 2021, the Government of Ontario implemented a flat rate electricity charge of 8.5 ¢/kWh 24/7 for TOU and Tiered pricing. With COVID-19 restrictions loosening across the province, the flat rate ended, and new pricing, set by the Ontario Energy Board, came into effect. The new rates and periods are:

TOU Pricing

  • Off-Peak: (Weekdays 7:00 pm to 7:00 am, and all day weekends and holidays) 8.5 ¢/kWh
  • Mid-Peak: (Weekdays 11:00 am to 5:00 pm) 11.9 ¢/kWh
  • On-Peak: (Weekdays 7:00 am to 11:00 am, and 5:00 pm to 7:00 pm) 17.6 ¢/kWh

Tiered Pricing

  • Tier 1: (Up to 1,000 kWh for residential customers, up to 750 kWh for small business) 10.1 ¢/kWh
  • Tier 2: (More than 1,000 kWh for residential customers, more than 750 kWh for small business) 11.8 ¢/kWh

With new pricing in effect, WNH reminds customers they have the option to choose which pricing plan best fits their lifestyle. Customer Choice Electricity Pricing allows residential and small business customers to choose to pay either TOU or Tiered pricing for their electricity consumption.

To help customers make an informed decision on which rate is best for their lifestyle, WNH has introduced a new online tool through its My Account portal allowing customers to compare the difference between the two pricing options for their account. Visit wnhydro.com/myaccount to access the My Account portal and take advantage of the online tool.

Please visit wnhydro.com/switchmyplan to see the easy options available for customers to make the switch in their pricing plan.

If customers wish to switch their pricing plan, please visit wnhydro.com/switchmyplan to see the easy options available for you to make the change.

Billing Assistance Programs

As electricity pricing changes, WNH understands this is a difficult time for some customers, and WNH encourages customers to reach out for billing support. There are several billing assistance programs available to help customers that have fallen behind on their account, including:

  • The COVID-19 Energy Assistance Program (CEAP): CEAP is a one-time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential electricity customers may be eligible for up to $750 in support towards their electricity bill.   Visit wnhydro.com/CEAP for more information.
  • The COVID-19 Energy Assistance Program for Small Business (CEAP-SB):  CEAP-SB provides a one-time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. Small businesses may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application, up to a maximum of $1,500. Visit wnhydro.com/CEAPSB for more information.

Funding for CEAP and CEAP-SB is limited, so eligible customers are encouraged to apply as soon as possible.

Assistance is also available to customers through the Low-Income Energy Assistance Program. Through this program, customers that have fallen behind on their electricity bills can receive emergency assistance through the Region of Waterloo of up to $500, paid directly to WNH, to cover the costs of their overdue amount. Visit wnhydro.com/LEAP to find out if this program can assist you.

For more information on billing assistance programs available through WNH, please visit wnhydro.com/billingassistance. WNH’s Customer Support staff are also available to work with customers by phone at 519-886-5090, or by email at customersupport@wnhydro.com.

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