peaksaver PLUS®

peaksaverPLUS

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Thank you for your interest in the peaksaver PLUS® program. The program ended in December 2015 with no new registrations since that time. Please be advised that as of December 31st, 2017, the program and the services customers may have had access have also come to an end

Frequently Asked Questions

If the program has ended, do I need to return my thermostat to Waterloo North Hydro?

The thermostat is the property of the homeowner. If the homeowner wishes to remove the thermostat within their home, they are allowed to do so as much as any other household appliance. Costs of removal are the responsibility of the homeowner.

Will my thermostat still work even though the program has ended?

Customers should not see any impact to thermostat performance and do not need to take any action. You can still use your thermostat as normal.

Am I still able to access the peaksaver® or peaksaver PLUS® on-line portal to control my thermostat?

With peaksaver® or peaksaver PLUS® you were previously able to access your thermostat on-line. However, as of December 31st, 2017 the on-line access ceased and you will not be able to access or use this feature going forward.

If I have issues using my thermostat or if there is a problem is there a number I can call?
Continued maintenance of your thermostat is the responsibility of the homeowner. Waterloo North will continue to provide basic support where needed.

Troubleshooting

Quick Reference to Controls

Quick Reference to Status Display

How to adjust your fan settings

How to adjust your system (heat, cool, off) settings

How to adjust your schedule settings

How to override your system schedule

 

User Guides

Efergy In-Home Display Honeywell Utility Pro  Honeywell Energy Management Thermostat
Efergy In-Home Display (IHD) Honeywell Utility Pro Thermostat       Honeywell Energy Management Thermostat
Efergy In-Home Display Full User Guide Honeywell Utility Pro Full User Guide Honeywell Energy Management Thermostat Full User Guide

 

For maintenance inquiries please call 1-855-952-5282.

 


 

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