Awards & Recognition

Top Employer 2019

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Waterloo North Hydro One of Canada's Safest Employers

Canada's Safest EmployerWaterloo North Hydro’s (WNH) extensive health and wellness program has earned the utility a pair of prestigious national awards. 

The utility was awarded a Gold Award in the Psychological Safety category and a Silver Award in the Utilities category from Canada’s Safest Employers during a special award ceremony on October 22. 

“The mental health, well-being, and safety of our employees is always a top priority for Waterloo North Hydro,” said WNH’s President and CEO Rene Gatien. “We are honoured to be recognized with this award.”

WNH is an industry leader in employee health and safety and invests heavily in the mental wellbeing of its employees. The utility started a corporate wellness program in 2010, and the program has grown to include a robust mental health component, which features mental health first aid training and awareness programs and campaigns. Mental health awareness is also brought to the forefront through WNH’s annual support of Bell Let’s Talk Day and the Movember movement. This summer, WNH’s employees also participated in the Regional Municipality of Waterloo’s five-week Road to Mental Wellbeing campaign. 

To see a video showing the details of WNH's Psychological Safety program, visit https://youtu.be/8aQ24gcIzek.

See more information here.

Waterloo North Hydro Recognized By Electrical Safety Authority With Consumer and Home Safety Award

ESA Award WinnersWaterloo North Hydro (WNH) is proud to be awarded the 2019 Consumer and Home Safety Award from the Electrical Safety Authority (ESA).

The prestigious award was presented during the ESA’s annual awards ceremony on September 26. WNH was honoured for the success of its Elementary School Electrical Safety Poster Contest.

“We are very pleased to have received this award,” said Rene Gatien, WNH’s President and CEO. “The Poster Contest is an important part of our commitment to public safety and helps us to continue sharing the safety lessons learned through our school safety program.”

WNH began the Elementary School Electrical Safety Poster Contest in 2018. The contest is open to all Grade 1-8 elementary school students attending schools in WNH’s service territory. Students are asked to design an electrical safety poster based on a particular safety theme. In 2018 the theme was the importance of call before you dig. In 2019, the theme was the dangers of tampering with electrical equipment.

Find out more here.

Waterloo North Hydro Recognized as one of the Waterloo Area's Top Employers for 2019

Top Employer 2019Waterloo North Hydro (WNH) is one of the Waterloo Area's Top Employers for 2019. This marks the third consecutive year Waterloo North has received this prestigious recognition.

The Top Employer Award recognizes and celebrates employers that offer great places for their employees to work. The winners are selected based on a number of criteria, including physical workplace, work atmosphere, employee communications, community involvement and financial and family benefits.

WNH prides itself on being an industry leader in attracting and retaining top-quality employees. The organization encourages professional growth amongst its employees through a range of internal, online and external training programs. WNH encourages continuous learning through tuition subsidies and helps foster the next generation of employees though apprenticeships, cooperative education placements and summer opportunities for post-secondary students.

Here are some of the key reasons Waterloo North Hydro was selected for this prestigious award:

  • Waterloo North Hydro encourages ongoing training and development through a variety of in-house and online training programs as well as tuition subsidies for courses at outside institutions -- and is helping develop the next generation of employees through summer employment opportunities, apprenticeships and mentoring programs
  • Waterloo North Hydro helps employees plan securely for life after work with contributions to a defined benefit pension plan and manages a formal retiree group that holds regular meetings and ensures that retirees are invited to social events such as the annual holiday party and dance
  • Waterloo North Hydro manages an ongoing wellness program that includes a fitness club subsidy as part of their health plan and offers employees the chance to work with a wellness consultant to address everything from meal planning to stress management and mental health training

Further information on the Waterloo Area's Top Employer Awards can be found at the Waterloo Area's Top Employers website.

Putting The Customer Experience First: Enhanced Digital Resources at Waterloo North Hydro

EDA Distributor Cover PhotoMoving is stressful, but Waterloo North Hydro (WNH) has taken some stress out of the equation by introducing a number of online tools aimed at making customers’ lives easier. Through the revamping of its online tools and the introduction of new products, WNH is adapting to the changing needs of customers by providing all the information they need with the click of a button.

WNH has a large student population, which leads to an influx of account transactions, including new account set ups, account closures, account moves, and a high volume of calls each spring and fall. In the past, providing these new customers with important account details, such as billing information, energy efficiency tips and payment options, often led to long phone conversations or visits to several sections of the corporate website.

Read the full article here.

 

Waterloo North Hydro's Customer Information System Featured in Electrical Distributors Association's Distributor Magazine 

Customer Service Staff Utilizing WNH's new CISWhen Waterloo North Hydro Inc. (WNH) needed to replace its Customer Information System (CIS), it chose outside of the box thinking over an out-of-the-box solution.

Rather than looking at existing software, WNH decided to work with a vendor to design and implement a made for Ontario CIS solution. Partnering with JOMAR Softcorp International, an Ontario-based software company, WNH was able to create a next generation product that can effectively deploy changes as required for regulatory initiatives while meeting the needs of its customers.

Waterloo North Hydro's pioneering new CIS was featured in the Winter 2018 edition of The Distributor. Read full article here

Waterloo North Hydro's previous award recognitions

For more information on Waterloo North Hydro's previous award recognition, please visit the Past Award Recognition page.

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