Awards & Recognition

Top Employer 2019

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Waterloo North Hydro Recognized as one of the Waterloo Area's Top Employers for 2019

Top Employer 2019Waterloo North Hydro (WNH) is one of the Waterloo Area's Top Employers for 2019. This marks the third consecutive year Waterloo North has received this prestigious recognition.

The Top Employer Award recognizes and celebrates employers that offer great places for their employees to work. The winners are selected based on a number of criteria, including physical workplace, work atmosphere, employee communications, community involvement and financial and family benefits.

WNH prides itself on being an industry leader in attracting and retaining top-quality employees. The organization encourages professional growth amongst its employees through a range of internal, online and external training programs. WNH encourages continuous learning through tuition subsidies and helps foster the next generation of employees though apprenticeships, cooperative education placements and summer opportunities for post-secondary students.

Here are some of the key reasons Waterloo North Hydro was selected for this prestigious award:

  • Waterloo North Hydro encourages ongoing training and development through a variety of in-house and online training programs as well as tuition subsidies for courses at outside institutions -- and is helping develop the next generation of employees through summer employment opportunities, apprenticeships and mentoring programs
  • Waterloo North Hydro helps employees plan securely for life after work with contributions to a defined benefit pension plan and manages a formal retiree group that holds regular meetings and ensures that retirees are invited to social events such as the annual holiday party and dance
  • Waterloo North Hydro manages an ongoing wellness program that includes a fitness club subsidy as part of their health plan and offers employees the chance to work with a wellness consultant to address everything from meal planning to stress management and mental health training

Further information on the Waterloo Area's Top Employer Awards can be found at the Waterloo Area's Top Employers website.

Putting The Customer Experience First: Enhanced Digital Resources at Waterloo North Hydro

EDA Distributor Cover PhotoMoving is stressful, but Waterloo North Hydro (WNH) has taken some stress out of the equation by introducing a number of online tools aimed at making customers’ lives easier. Through the revamping of its online tools and the introduction of new products, WNH is adapting to the changing needs of customers by providing all the information they need with the click of a button.

WNH has a large student population, which leads to an influx of account transactions, including new account set ups, account closures, account moves, and a high volume of calls each spring and fall. In the past, providing these new customers with important account details, such as billing information, energy efficiency tips and payment options, often led to long phone conversations or visits to several sections of the corporate website.

Read the full article here.

 

Waterloo North Hydro's Customer Information System Featured in Electrical Distributors Association's Distributor Magazine 

Customer Service Staff Utilizing WNH's new CISWhen Waterloo North Hydro Inc. (WNH) needed to replace its Customer Information System (CIS), it chose outside of the box thinking over an out-of-the-box solution.

Rather than looking at existing software, WNH decided to work with a vendor to design and implement a made for Ontario CIS solution. Partnering with JOMAR Softcorp International, an Ontario-based software company, WNH was able to create a next generation product that can effectively deploy changes as required for regulatory initiatives while meeting the needs of its customers.

Waterloo North Hydro's pioneering new CIS was featured in the Winter 2018 edition of The Distributor. Read full article here

Electrical Safety Authority Consumer and Home Safety Award 2017

2017 ESA Consumer and Home Safety AwardWaterloo North Hydro was the recipient of the ESA's Consumer and Home Safety Award at the ESA's recent 2017 Ontario Electricity Safety Awards event that celebrates achievements in electrical safety. The Consumer and Safety Award was awarded to Waterloo North Hydro for its dedication to improving electrical safety in its community through the Electrical Safety Community Outreach program. The program uses both active and retired employees to deliver safety messages to its communities and includes Electrical School Safety, First Responders Electrical Awareness and the Electrical Safety program. 

Find out more here

Region of Waterloo's 2017 Platinum Healthy Workplace Award

Waterloo Region Award

Waterloo North Hydro was honoured for its commitment to workplace health and safety with the Region of Waterloo's Project Health Program's Platinum Healthy Workplace Award during a ceremony on October 26, 2017. This awards program recognizes workplaces in Waterloo Region that demonstrate a strong commitment to improved health for their employees. This year marks the seventh Healthy Workplace Award for WNH in the past six years, including two gold and four platinum level awards as well as the inaugural Healthy Workplace Innovation Award. WNH's wellness initiatives focused on both the physical and mental health of its employees, offering a number of programs geared towards promoting workplace health and wellness.

For more information visit projecthealth.ca

 'Lectric Larry' featured in Electricity Distributors Association as a "Different Kind of Hero"

Letric Larry

'Lectric Larry', an electrical safety educator for Waterloo North Hydro, is beloved in the community for sparking a passion for learning in young children. The Electricity Distributors Association featured Larry as a "Different Kind of Hero" in their 2017 Distributor Winter edition. Read full article.

Larry joined Waterloo North Hydro in 1979 and throughout his 30 years of service, Larry held multiple positions in various departments including the control room, meter reading, and general maintenance where he finished his career in 2009. After only two years of retirement, Larry began his role as an electrical safety educator, communicating electrical safety, conservation and awareness messaging to grade five and six elementary school classes within the community. For more information abour Waterloo North Hydro's school program visit wnhydro.com/schoolsafetyprogram.

Waterloo North Hydro's previous award recognitions

For more information on Waterloo North Hydro's previous award recognition, please visit the Past Award Recognition page.

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