Awards & Recognition

Photo of Waterloo North Hydro's Service Centre


Waterloo North Hydro Recognized As One Of Canada's Greenest Employers

Waterloo North Hydro’s (WNH) commitment to sustainability and environmental awareness has earned it national recognition.

The utility has been named one of Canada’s Greenest Employers for 2021. This award recognizes employers that lead the nation in creating a culture of environmental awareness through sustainability initiatives.

“We are pleased to be recognized as one of Canada’s Greenest Employers,” said Rene Gatien, WNH’s President and CEO. “Environmental stewardship is a key component of our everyday operations and this award is a reflection of the commitment and hard work of our staff.” 

WNH is a national leader in sustainability, working with Sustainable Waterloo Region to lower its greenhouse gas emissions by 20 percent over 10 years. The utility also has limited the use of disposable water bottles within its facility, supplying all employees with reusable water bottles and placing filling stations throughout its Administrative Building and Service Centre. 

WNH has an organizational commitment to environmental stewardship. The WNH Administrative Building and Service Centre, which opened in 2011, has a LEED Silver certification. The building has several important sustainable features, including geothermal heating, hot water heating and cooling system, as well as rainwater recovery, which allows WNH to repurpose rainwater to wash vehicles and flush toilets. The building was originally constructed with energy efficient lighting at the time it opened and WNH has since retrofitted to LED lighting in the building and outside in the parking lot and materials storage yard. WNH uses a specially designed bio-swale drainage system, which filters out contaminants and helps keep runoff from flowing into the nearby Conestogo River. These features have helped WNH significantly reduce its greenhouse gas emissions and its impact on the surrounding natural environment. 

To learn more about what makes WNH one of Canada's Greenest Employers, click here.

For the Fifth Consecutive Year, Waterloo North Hydro Has Been Chosen As One of the Waterloo Area's Top Employers

Top Employer Award LogoWaterloo North Hydro’s (WNH) drive for five is a success, as the utility has been named one of Waterloo Area’s Top Employers for 2021. This marks the fifth consecutive year that WNH has been honoured with this distinction. 

The 2021 Top Employer Award recognizes employers in the Kitchener-Waterloo area who lead their industries in offering exceptional places to work and develop talent. The winners are chosen based on eight criteria, including physical workplace; work atmosphere and social; health, financial and family benefits; vacation and time off; employee communications; performance management; training and skills development; and community involvement.

WNH is an industry leader in attracting and retaining high-quality people for all its positions. The organization is committed to professional growth for its employees, and its internal, online, and external training programs help WNH stand out amongst other area companies. 

The award’s judging panel also highlighted WNH’s award-winning health and wellness program as a major factor in earning this recognition.  The wellness program, which focuses on both physical and mental health, includes fitness classes and wellness competitions, training on topics such as mental health and nutrition, and opportunities for employees to work with wellness consultants. WNH also utilizes a number of family-friendly policies to encourage the proper work-life balance for employees.

To learn more about WNH being recognized as one of the Waterloo Area's Top Employers, please click here.

Waterloo North Hydro Earns a Pair of Prestigious National Awards

WNH is awarded Canada's Safest EmployerWaterloo North Hydro’s (WNH) commitment to safety and wellness has earned the utility two national awards   

The utility was awarded Gold for the 2020 Canada’s Safest Utilities and Electrical Employer Award, and the Excellence Award in the category of Best Wellness and Psychological Safety Program from Canada’s Safest Employers.  The awards were presented during a virtual gala on October 22. 

“Safety and mental wellness is embedded in everything we do,” said WNH’s President and CEO Rene Gatien. “We are pleased to receive these awards in recognition of our ongoing commitment to safety, mental health, and the well-being of our employees.”  

WNH’s continued commitment to safety has made it an industry leader. The utility has recorded six consecutive years with zero-lost time injuries and employees received more than 3,400 hours of training last year on a variety of subjects, including communication, technical proficiency, and mental health awareness training. Additionally, the utility routinely shares important safety tips and news items with all employees through posters, internal video screens, and regular health and wellness updates. The utility is also committed to public electrical safety education through two award-winning school programs - the School Electrical Safety presentation program and the Electrical Safety Poster Contest, which provide valuable education to young people in the community.   

Find out more here.

Waterloo North Hydro Recognized As One of The Waterloo Area's Top Employers

Waterloo Area's Top Employers LogoFor the fourth consecutive year, Waterloo North Hydro (WNH) has been named one of the Waterloo Area’s Top Employers. 

The 2020 Top Employer Award recognizes employers in the Kitchener-Waterloo and Guelph area that lead their industries in offering exceptional places to develop professionally.  The winners are selected based on a number of criteria, including physical workplace, employee communications, community involvement and training and skills development. 

“Waterloo North Hydro is honoured to have been selected as one of Waterloo Area’s Top Employers,” said WNH President and CEO, Rene Gatien. “This award recognizes the hard work done by our employees, past and present, to make WNH a great place to work.”

To see why Waterloo North Hydro was been selected as one of the area's top employers, visit

Waterloo North Hydro One of Canada's Safest Employers

Canada's Safest EmployerWaterloo North Hydro’s (WNH) extensive health and wellness program has earned the utility a pair of prestigious national awards. 

The utility was awarded a Gold Award in the Psychological Safety category and a Silver Award in the Utilities category from Canada’s Safest Employers during a special award ceremony on October 22. 

“The mental health, well-being, and safety of our employees is always a top priority for Waterloo North Hydro,” said WNH’s President and CEO Rene Gatien. “We are honoured to be recognized with this award.”

WNH is an industry leader in employee health and safety and invests heavily in the mental wellbeing of its employees. The utility started a corporate wellness program in 2010, and the program has grown to include a robust mental health component, which features mental health first aid training and awareness programs and campaigns. Mental health awareness is also brought to the forefront through WNH’s annual support of Bell Let’s Talk Day and the Movember movement. This summer, WNH’s employees also participated in the Regional Municipality of Waterloo’s five-week Road to Mental Wellbeing campaign. 

To see a video showing the details of WNH's Psychological Safety program, visit

See more information here.

Waterloo North Hydro Recognized By Electrical Safety Authority With Consumer and Home Safety Award

ESA Award WinnersWaterloo North Hydro (WNH) is proud to be awarded the 2019 Consumer and Home Safety Award from the Electrical Safety Authority (ESA).

The prestigious award was presented during the ESA’s annual awards ceremony on September 26. WNH was honoured for the success of its Elementary School Electrical Safety Poster Contest.

“We are very pleased to have received this award,” said Rene Gatien, WNH’s President and CEO. “The Poster Contest is an important part of our commitment to public safety and helps us to continue sharing the safety lessons learned through our school safety program.”

WNH began the Elementary School Electrical Safety Poster Contest in 2018. The contest is open to all Grade 1-8 elementary school students attending schools in WNH’s service territory. Students are asked to design an electrical safety poster based on a particular safety theme. In 2018 the theme was the importance of call before you dig. In 2019, the theme was the dangers of tampering with electrical equipment.

Find out more here.

Waterloo North Hydro Recognized as one of the Waterloo Area's Top Employers for 2019

Top Employer 2019Waterloo North Hydro (WNH) is one of the Waterloo Area's Top Employers for 2019. This marks the third consecutive year Waterloo North has received this prestigious recognition.

The Top Employer Award recognizes and celebrates employers that offer great places for their employees to work. The winners are selected based on a number of criteria, including physical workplace, work atmosphere, employee communications, community involvement and financial and family benefits.

WNH prides itself on being an industry leader in attracting and retaining top-quality employees. The organization encourages professional growth amongst its employees through a range of internal, online and external training programs. WNH encourages continuous learning through tuition subsidies and helps foster the next generation of employees though apprenticeships, cooperative education placements and summer opportunities for post-secondary students.

Here are some of the key reasons Waterloo North Hydro was selected for this prestigious award:

  • Waterloo North Hydro encourages ongoing training and development through a variety of in-house and online training programs as well as tuition subsidies for courses at outside institutions -- and is helping develop the next generation of employees through summer employment opportunities, apprenticeships and mentoring programs
  • Waterloo North Hydro helps employees plan securely for life after work with contributions to a defined benefit pension plan and manages a formal retiree group that holds regular meetings and ensures that retirees are invited to social events such as the annual holiday party and dance
  • Waterloo North Hydro manages an ongoing wellness program that includes a fitness club subsidy as part of their health plan and offers employees the chance to work with a wellness consultant to address everything from meal planning to stress management and mental health training

Further information on the Waterloo Area's Top Employer Awards can be found at the Waterloo Area's Top Employers website.

Putting The Customer Experience First: Enhanced Digital Resources at Waterloo North Hydro

EDA Distributor Cover PhotoMoving is stressful, but Waterloo North Hydro (WNH) has taken some stress out of the equation by introducing a number of online tools aimed at making customers’ lives easier. Through the revamping of its online tools and the introduction of new products, WNH is adapting to the changing needs of customers by providing all the information they need with the click of a button.

WNH has a large student population, which leads to an influx of account transactions, including new account set ups, account closures, account moves, and a high volume of calls each spring and fall. In the past, providing these new customers with important account details, such as billing information, energy efficiency tips and payment options, often led to long phone conversations or visits to several sections of the corporate website.

Read the full article here.


Waterloo North Hydro's Customer Information System Featured in Electrical Distributors Association's Distributor Magazine 

Customer Service Staff Utilizing WNH's new CISWhen Waterloo North Hydro Inc. (WNH) needed to replace its Customer Information System (CIS), it chose outside of the box thinking over an out-of-the-box solution.

Rather than looking at existing software, WNH decided to work with a vendor to design and implement a made for Ontario CIS solution. Partnering with JOMAR Softcorp International, an Ontario-based software company, WNH was able to create a next generation product that can effectively deploy changes as required for regulatory initiatives while meeting the needs of its customers.

Waterloo North Hydro's pioneering new CIS was featured in the Winter 2018 edition of The Distributor. Read full article here

Waterloo North Hydro's previous award recognitions

For more information on Waterloo North Hydro's previous award recognition, please visit the Past Award Recognition page.