Our Committment to Accessibility

Waterloo North Hydro is committed to providing quality service that is accessible to all members of the public. It is our goal to ensure that all members of the public receive the same type and quality of service from Waterloo North Hydro, regardless of any barriers that may exist.  Waterloo North Hydro works to ensure we meet or exceed the Accessibility for Ontarians with Disabilities Standards established by the Ontario government.

Website Accessibility

We are committed to making our website accessible and easy to use for everyone, at all levels of ability. This website allows people using text-only browsers or other assistive technology to read the content on the page, including text descriptions for all images. If you use assistive technology and the format of any content on this web site interferes with your ability to access the information, please contact us and we will make every effort to provide you with a format that is accessible to you.


Your feedback is important in helping improve the accessibility of Waterloo North Hydro's service. Please complete our feedback form and let us know your comments.

Please send your feedback form to:


Waterloo North Hydro, Attention: Customer Support
526 Country Squire Road
Waterloo, ON N2J 4G8

Feedback can also be provide by phone to Waterloo North Hydro's customer support team at 519-886-5090.

Temporary Disruptions

Waterloo North Hydro will make every reasonable effort to provide customers, employees, and any others with timely notification in the event of a planned or unexpected disruption in the facilities or services normally used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.