Accessibility

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How Can we help? Our Committment to Accessibility

Waterloo North Hydro is committed to providing quality service that is accessible to all members of the public. It is our goal to ensure that all members of the public receive the same type and quality of service from Waterloo North Hydro, regardless of any barriers that may exist.  Waterloo North Hydro works to ensure we meet or exceed the Accessibility for Ontarians with Disabilities Standards established by the Ontario government.

Accessible Building Features

  • Power-operated, automatic door openers on main customer and employee entrances
  • Elevator available
  • Wheelchair available
  • Wheelchair accessible washrooms for visitors and employees
  • Lowered counters in our front Lobby area
  • Sidewalk curb and ramp for wheelchair and walker access

Policies and Procedures

Please find our Integrated Accessibility Standards Policy and our Multi-Year Accessibility Plan, as well as the link to The Accessibility for Ontarians with Disabilities Act below.

Temporary Disruptions

Waterloo North Hydro will make every reasonable effort to provide customers, employees, and any others with timely notification in the event of a planned or unexpected disruption in the facilities or services normally used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.  In the event an accessibility device is temporarily out of service, notification will be posted in this location.

Website Accessibility

We are committed to making our website accessible and easy to use for everyone, at all levels of ability. This website allows people using text-only browsers or other assistive technology to read the content on the page, including text descriptions for all images. If you use assistive technology and the format of any content on this web site interferes with your ability to access the information, please contact us and we will make every effort to provide you with a format that is accessible to you.

Feedback

Your feedback is important in helping improve the accessibility of Waterloo North Hydro's services.   You can provide your feedback in the following ways:

  1. Complete our online Accessibility Feedback Form.
  2. Electronic Feedback Form - Complete, save, and attach the form in an email to customersupport@wnhydro.com 
  3. By Phone - Contact our Customer Support team at 519-886-5090
  4. By Mail - The printable feedback form can be mailed to: Waterloo North Hydro, Attention: Customer Support, 526 Country Squire Road, Waterloo, ON N2J 4G8

Availability of Documents

All documents required by the Accessibility Standards for Customer Service (AODA), including our Accessibility for Members of the Public with Disability Policy, related procedures and practices, notices of temporary disruptions, training records, and written feedback process are available upon request. When providing a document to a person with a disability, Waterloo North Hydro will provide the document, or the information contained in the document, in a format that takes the person's disability into account.

To request documents in alternative formats, contact Customer Support using any of the methods in the Feedback section.

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