- Your Home
- My Account - Online Portal
- We're Here To Help
- Your Bill
- Residential Charges and Rates
- Payment Options
- Bill Assistance Programs
- Your Service
- Manage Your Account From Anywhere
- Welcome Package for New Customers
- Account Support for Students
- Are You Moving? We Can Help!
- Developers and Contractors
- Critical Customer Notification
- Distributed Energy Resources
- Projects Affecting You
- Street Light Out
- Tree Trimming
- Your Business
- Energy Efficiency
- Safety
- Power Outage Information & FAQs
- Making Electrical Repairs Following a Storm
- Call Before You Dig
- Contractor Safety
- Road Safety
- Electrical Safety Tips
- Safety Links
- Electrical Safety Poster Contest
- Fraud Prevention
- School Programs
- Street Light Out
- Forestry and Vegetation
- Fraud Alert
- How Does Your Power Get Restored?
- Our Company
Contact Us
Quick Links
Contact
At Waterloo North Hydro, we enjoy hearing from our customers. Whether you have questions, a comment, a bill to pay, or simply need to reach us, we'd love to hear from you.
Main Office
Waterloo North Hydro Inc.
526 Country Squire Road
Waterloo, ON
N2J 4G8
Phone: 519-886-5090
Fax: 519-746-0133
Billing
Phone: 519-886-5090
Email Billing
Customer Support
Phone: 519-885-6840
Email Customer Support
Credit Services
Phone: 519-888-5579
Email Credit Services
Energy Efficiency Inquiries
Phone: 519-886-5090
Email the Energy Efficiency Team
Engineering Inquiries
Phone: 519-888-5552
Email Engineering Inquiries (including: Service Layouts for New Services & Service Upgrades Easement Verification Site Plan Information)
Operations Inquiries
Phone: 519-888-5577
Email Operations
Locate Requests
To submit a locate request, please contact Ontario1Call
Phone: 1-800-400-2255 or submit an e-ticket at www.on1call.com
Streetlights
To report a street light out, please fill out our Street Light Out Form
Tree Trimming
To report a forestry issue, please fill out our Tree Trimming Form
Media Inquiries
Jeff Quint
Phone: 519-888-5596
