Contact Us

Customer Service Representative at her work station


At Waterloo North Hydro, we enjoy hearing from our customers. Whether you have questions, a comment, a bill to pay, or simply need to reach us, we'd love to hear from you.

Main Office

Waterloo North Hydro Inc.
526 Country Squire Road
Waterloo, ON
N2J 4G8

Phone: 519-886-5090
Fax: 519-746-0133

Hours of Operation

In-Person Office Hours
Monday - Friday: 8:30 a.m. - 4:00 p.m.

Telephone Support
Monday-Friday: 8:30 a.m - 4:30 p.m.

Power Outages
Please call 519-886-5090 at any time, seven days a week, 24 hours a day to report a power outage


Phone: 519-886-5090
Email Billing

Customer Support

Phone: 519-885-6840
Email Customer Support

Credit Services

Phone: 519-888-5579
Email Credit Services

Energy Efficiency Inquiries

Phone: 519-886-5090

Email the Energy Efficiency Team

Engineering Inquiries

Phone: 519-888-5552

Complete a Service Request Form
Service Layouts for New Services and Service Upgrades

Email the Engineering Department

Operations Inquiries

Phone: 519-888-5577
Email Operations

Locate Requests

To submit a locate request, please contact Ontario1Call
Phone: 1-800-400-2255 or submit an e-ticket at


To report a street light out, please fill out our Street Light Out Form

Tree Trimming

To report a forestry issue, please fill out our Tree Trimming Form

Media Inquiries

Jeff Quint 

Phone: 519-888-5596 

Email Media Officer

Privacy Inquiries

Email Privacy