At Waterloo North Hydro, we enjoy hearing from our customers. Whether you have questions, a comment, a bill to pay, or simply need to reach us, we'd love to hear from you.
Main Office
Waterloo North Hydro Inc.
526 Country Squire Road
Waterloo, ON
N2J 4G8
Phone: 519-886-5090
Fax: 519-746-0133
Hours of Operation
In-Person Office Hours
Monday - Friday: 8:30 a.m. - 4:00 p.m.
Telephone Support
Monday-Friday: 8:30 a.m - 4:30 p.m.
Power Outages
Please call 519-886-5090 at any time, seven days a week, 24 hours a day to report a power outage
Billing
Phone: 519-886-5090
Email Billing
Customer Support
Phone: 519-885-6840
Email Customer Support
Credit Services
Phone: 519-888-5579
Email Credit Services
Energy Efficiency Inquiries
Phone: 519-886-5090
Email the Energy Efficiency Team
Engineering Inquiries
Phone: 519-888-5552
Complete a Service Request Form
Service Layouts for New Services and Service Upgrades
Email the Engineering Department
Operations Inquiries
Phone: 519-888-5577
Email Operations
Locate Requests
To submit a locate request, please contact Ontario1Call
Phone: 1-800-400-2255 or submit an e-ticket at www.on1call.com
Streetlights
To report a street light out, please fill out our Street Light Out Form
Tree Trimming
To report a forestry issue, please fill out our Tree Trimming Form
Media Inquiries
Jeff Quint
Phone: 519-888-5596
Email Media Officer
Privacy Inquiries
Email Privacy