Customer Satisfaction Survey 2020

Satisfaction Survey 2020


Beginning August 27, 2020, Waterloo North Hydro will be conducting a Customer Satisfaction Survey with residential and commercial customers.  The phone survey is being carried out on behalf of Waterloo North Hydro by UtilityPULSE and should take no longer than 15 minutes.

Why Are We Conducting This Survey?

As a Local Distribution Company regulated by the Ontario Energy Board (OEB), Waterloo North Hydro is mandated to complete a Customer Satisfaction Survey, and assess and report the results every two years. These surveys are part of the OEB's responsibility is to reinforce an environment in which Ontario electricity distributors continue to provide dependable delivery of electricity to all Ontario customers. 

We appreciate your feedback in assisting in our efforts to improve the service we provide to our customers.  Should you have any questions please contact our office by phone at 519-886-5090 and by email at

For more information on Waterloo North Hydro's Scorecard visit Waterloo North Hydro's Electricity Distributor Scorecard page and for more information on Electricity Distributor Scorecards, visit the Ontario Energy Board.