At Waterloo North Hydro, we touch the lives of our customers every day, providing the electricity needed for their homes, schools and businesses.

In this spirit, we have three policies that express concrete commitments and embody a set of values that each of our employees is asked to apply in the workplace.

The principles set out in these policies reflect our intent to be a dynamic enterprise, a leader in our industry and our commitment to safety in our community.

Environmental Policy

Waterloo North Hydro considers environmental protection to be one of the keys to the success of the company. We know we can increase our competitiveness and maximize value to shareholders by making efficient use of resources, preventing pollution and reducing environmental impacts.

We will set environmental objectives and targets, monitor our performance relative to expectations, and implement programs to achieve continual improvement.

Privacy Policy

Waterloo North Hydro Inc. is committed to keeping the personal information of its customers accurate, confidential, secure and private.

View our Privacy Policy Statement.

If you have questions or concerns about our Privacy Policy, you may contact our Privacy Officer directly.

Email Disclaimer

Any email message and attached files received from Waterloo North Hydro (WNH) may contain information that is confidential and was intended only for the sole use of the recipient(s) named in the email.

Any other distribution, reproduction, disclosure, or other dissemination by persons other than the designated recipient(s) is prohibited. 

If you have received this email in error, please notify the sender by telephone or by return email immediately and delete the transmission received by you. This statement applies to the initial WNH email, as well as all copies (including replies and forwards) of the initial email.

Thank you for your cooperation, if you have questions or concerns about our Privacy Policy, you may contact our Privacy Officer directly or view our Privacy Policy Statement.

Conditions of Service

At Waterloo North Hydro, we touch the lives of our customers every day. We provide the electricity needed for homes, schools and businesses. We deliver safe and reliable electricity, at the lowest reasonable cost.

Every Electricity Distribution Company in Ontario must have a Conditions of Service document. The purpose of this document is to provide information on the types and level of service available to customers.

View our Conditions of Service.