Flood Safety

Electricity and Water Do Not Mix

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Electricity and water do not mix. Warm or rainy weather can lead to flooding across Waterloo Region and Waterloo North Hydro wants to help keep you and your family safe with these flood safety tips. These safety steps could save your life, or the lives of first responders and utility people working in the area.

For a brief video outlining flood safety, please click here

Please click here to download a copy of the Electrical Safety Authority's (ESA) Flood Safety Brochure.

Remember: if flooding has damaged your home's electrical system, be sure to hire a Licensed Electrical Contractor to check your home's electricity system and make any necessary repairs. Please click here to find a list of Licensed Contractors in your area.

If Flooding Has Occurred:

  1. Do not enter your basement if the water is above the level of electrical outlets, baseboard heaters or furnace, or is near your electrical panel;
  2. Call your local electric utility immediately if the water has risen above outlets, baseboard heaters or your furnace, covers power cords, or is near the electrical panel, . Arrange for them to disconnect power to your home; and
  3. Watch out for downed powerlines in flood-affected areas. If you see one, stay back the length of a school bus (10 metres). Call 9-1-1 and call Waterloo North Hydro to report it.

if you've been evacuated ahead of flooding:

If you need to leave your home because flooding is imminent but there is no floodwater in your basement:

  1. Move electrical appliances and devices out of your home or to an area in the house above the expected level of flood water. Do not try to use these products if they have been in contact with flood water; and
  2. Watch out for downed powerlines in flood-affected areas. If you see one, stay back the length of a school bus (10 metres). Call 9-1-1 and your local electric utility to report it.

Returning home after a flood

If you have water contact or damage to your electrical system:

  1. If water in your basement has risen above the electrical outlets, baseboard heaters, furnace or electrical panel, DO NOT enter the basement. Wait until the local electric utility disconnects the power.
  2. If your electrical system has been affected, you may have to wait for us to restore power to your property. 

Waterloo North Hydro is not authorized to repair customer-owned equipment. If your meter base or stack are damaged, they will need to be repaired by a licensed electrical contractor before we can restore your power.

Follow these steps to have your equipment repaired and your power restored:

  • Do not attempt to repair this equipment yourself. Stay back to avoid risk of shock, electrocution or fire.
  • Contact a Licensed Electrical Contractor to make repairs. Visit www.esasafe.com and use the “Find a Licensed Electrical Contractor” search tool to locate a licensed electrical contractor .
  • Once you’ve hired a Licensed Electrical Contractor: The contractor will contact WNH’s Engineering Department to obtain a service layout and will also file for a permit with the Electrical Safety Authority (ESA) so there is a record of the work. When the contractor completes the work, the contractor will notify ESA and the ESA Inspector will confirm the work has been done safely and power can be reconnected. ESA will inform Waterloo North Hydro that it is safe to reconnect the electrical supply to your home. Waterloo North Hydro will then reconnect as soon as possible.
  • After the work is done, the homeowner should ask the contractor for a copy of the ESA Certificate of Inspection for their records and insurance.

For more information on making repairs to your electrical system, read our handout Arranging for Repairs to Your Home’s Electrical System

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