Fraud Prevention

Scam Alert

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Waterloo North Hydro wants to remind our customers to be wary of phone scams, suspicious text messages and other forms of fraud targeting residential and business customers.

We have seen numerous scams in our service territory. In each case, the scammers threaten to disconnect power unless immediate payment is made. Payment is demanded through credit card payment, pre-paid credit cards or gift cards, cryptocurrency, and in-person drop off at a designated address. 

To assist our customers in staying safe and sniffing out potential scams, we would like to highlight some recent scams that have been reported in our service territory. Remember, you can stop fraud - just hang up the phone, don’t click suspicious links and never provide personal information!

  • Calls, Texts or Emails to Residents and Businesses Threatening Immediate Disconnection if a payment is not made
    • Waterloo North Hydro does not disconnect customers with little or no notice. We follow rules outlined by the Ontario Energy Board regarding disconnection and notifying customers about past due accounts. For more information on the disconnection process, please click here.
  • Calls, Texts or Emails to Residents and Businesses asking for payment in Cryptocurrency or Credit Card
    • Waterloo North Hydro does not accept credit card payments over the phone, or accept cryptocurrency as an acceptable form of payment. For more information on the payment options available to you, click here.
  • Text Messages Alerting Customer They Have Received a Refund on their Hydro Account
    • Customers are asked to click on a link to receive their refund. We do not provide account updates via text message. Local electricity distribution companies will issue credit refunds on active accounts, but do not provide account updates to customers via text message. 
    • Waterloo North Hydro does not send text message alerts to customers
  • Customers Targeted by Energy Inspector Scams
    • Organizations claiming to be energy inspectors are scamming customers into revealing personal information or charge fees for unnecessary furnace replacements or repairs that cost customers additional money for years down the road.
    • Do not share personal data with unlicensed companies and do not be afraid to ask questions
    • If you are looking for assistance with your heating or cooling systems, please call us at 519-886-5090. To find a reputable contractor near you, please click here.

If you’re having trouble identifying a scam, please remember electricity distributors do not:

  • Ask for credit card payments over the phone, or accept gift cards, or cryptocurrency as an acceptable form of payment. Please click here to see accepted forms of payment.
  • Ask for bank or electricity account information via text message, email, or fax
  • Disconnect service with little or no notice
  • Call customers regarding account status outside of regular business hours

 Additionally, we will never request in-person payments to be dropped off at an address other than our service centre address at 526 Country Squire Rd., Waterloo.

For more tips on Fraud Safety, visit The Canadian Anti-Fraud Centre at www.antifraudcentre-centreantifraude.ca.  If you believe you have been a victim of fraud, please report the incident to your local law enforcement and call 1-888-495-8501.

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