Terms of Use


Welcome to Waterloo North Hydro's (WNH) website. Use of this website is acknowledgement of your agreement to the terms of use outlined below. Please read the terms of use carefully before using the website. If you do not agree with the terms of use, please do not use the website.

WNH encourages website visitors to review these Terms of Use regularly. WNH reserves the right to modify, update or change these Terms of Use at any time, without notice. Your continued use of WNH's website after any modifications, updates or changes to the Terms of Use, constitutes your acknowledgement and acceptance of the Terms of Use posted.

WNH's Conditions of Service and Privacy Policy should be read in conjunction with the Terms of Use. The Conditions of Service outline each party's responsibilities and obligations for service. The Privacy Policy explains your rights and WNH's responsibilities with respect to the collection, use and disclosure of personal information.

By using this Website in any manner whatsoever, you agree that:

Disclaimer and Limitation of Liability

The content and materials on this Site are provided "as is" for information purposes only. The material on this Site is not intended to provide legal or contractual advice and is not to be relied upon for that purpose. WNH makes a reasonable effort to ensure the accuracy, reliability, timeliness and completeness of information contained on this website. WNH does not warrant or make representations of any kind regarding the use or the results of the use of the information or materials on this website with respect to the completeness, accuracy, reliability, timeliness, or otherwise.

WNH accepts no responsibility for any damages arising from or connected with the use of this website, including, without limited the generality of the foregoing, any direct, indirect, special, incidental, consequential or punitive damages or economic loss.

WNH reserves the exclusive right to edit, update, change, or remove any information posted on this website, at its sole discretion.

WNH does not warrant that the functions contained in the materials and this website will be available, uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available is free of viruses or other harmful components.

As part of the Terms of Use, you agree that in no event, shall WNH, its officers, directors, employees, agents or partners, be liable to any party in relation to or as a consequence of, use of this site, under any circumstances, for any loss of profits, revenues, business interruption loss, loss of contract, cost of capital, loss of business opportunity, delay, loss of goodwill, loss of data or for any direct, indirect, special, consequential or incidental damages, and including but not limited to punitive or exemplary damages, whether said liability, loss or damages arise in contract or tort or any other theory of liability, even if WNH was directly advised of the possibility of such damages. In no event shall WNH's total liability to you, or anyone else claiming through you, for all damages, losses, and causes of action, whether in contract, tort, including but not limited to negligence, errors, mistakes, or inaccuracies of content or of software underlying the website; use, inability to use or performance of the website; bugs or viruses which may be transmitted to or through the website; interruption or cessation of service or of transmission of any content on the website; or unauthorized access to use to or use of WNH's or its contractor's secure servers, to exceed the amount specifically paid by you to WNH, if any, for the purpose of accessing this website.

This disclaimer and limitation of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of any aspect of this website, under any legal theory or cause of action.

Third Party Links

WNH's website does contain links to or content of/from other third party websites for services and resources for enlightenment and or payment processing purposes. The third party websites are not owned or controlled by WNH, and WNH has no control over any domain name, products, services, materials or other information made available from the third party website. WNH accepts no responsibility for these third party resources or services, including, but not limited to, the content within on or available at a third party website. You agree that you assume all risk when accessing any third party websites, and release WNH from any and all liability resulting for the use and/or access of the third party websites. Access to any third party website through WNH links, is entirely at your risk and your responsibility to take all protective measures to guard against viruses or other destructive devices or programs. WNH makes no representations, warranty, condition or undertaking regarding, nor endorses any third party websites.

Online Tools

WNH offers customers secure access to online tools. My Account includes the ability to view hourly time-of-use electricity usage, and to view bills and account transactions. Once customers sign up through the secure My Account portal they will receive an email confirming their registration.

Indemnity and Hold Harmless

You agree to indemnify, defend and hold harmless WNH its affiliates, officers, directors, employees, consultants and agents from any and all claims, liability, damages, causes of actions, obligations, losses and/or costs (including, but not limited to, reasonable legal fees) arising from your connection to and use of any aspect of this website; your violation of these Terms of Use; or your infringement of any intellectual property or other right of any person or entity.

Account and Password Security

Certain parts of this website may require you to enter a password and user name as part of a registration process. If this applies to you, you are entirely responsible for maintaining the confidentiality of your password and user name and for all activities that occur under your password and user name. You agree to notify WNH immediately of any unauthorized use of your password or account or any other breach of security. WNH will not be liable for any loss or damage, whatsoever, as a result of someone else using your password or account.

Copyright / Proprietary Rights

This website is operated by WNH. All content , including graphics, on this website are protected by the Canadian laws of copyright. WNH allows you a limited licence to print and copy information contained on this website for your personal, non-commercial use. Otherwise, no content from the WNH website, may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any other way or for any other purpose, without first obtaining express permission from WNH.

Governing Law / Jurisdiction

This website and all disputes or matters arising out of it shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regards to conflict of laws principles. All matters and or disputes shall be dealt with by a court of competent jurisdiction in the Region of Waterloo, or other such location as the parties may expressly agree to.

If you have any questions regarding these Terms of Use, please email Customer Care.