COVID-19 Energy Assistance Program for Small Business

Update: As of July 7, 2021, the funding allocated for the COVID-19 Energy Assistance Program for Small Business(CEAP-SB) has ended and Waterloo North Hydro (WNH) is no longer able to approve applications.

How Can I Contact Waterloo North Hydro For Additional Support?

Our Customer Solutions team is here to assist you in any way we can, including through the creation of arrears management plans, and energy efficiency suggestions to help you lower your consumption and decrease your energy costs. We encourage you to contact us immediately for assistance. There are several ways to reach us: 

  • Email us at customersupport@wnhydro.com for assistance. We are available to respond to your request Monday-Friday from 8:30 a.m. until 4:30 p.m.
  • Phone us at 519-886-5090. Our Customer Solutions team is standing by to help you
  • Visit us in person at 526 Country Squire Rd in Waterloo. Our office hours are Monday-Friday from 8:30 a.m. until 4:00 p.m. 

Where Can I Find More Information?

For more information on the CEAP, please visit www.oeb.ca/ceap.  You can also contact us at  CEAP@wnhydro.com or by phone at 519-886-5090 with any questions you may have.

 

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