Business Rates

Small Commercial Charges and Rates

small business rates

Quick Links

Contact

Your electricity bill is made up of delivery charges, distribution charges, regulatory charges and electricity charges. Below are our current electricity rates for residential customers. See Glossary of Terms for more details.

Electricity Rates
- Time-of-use Rates
- Tiered Pricing
Delivery Rates
Regulatory Rates
Debt Retirement Charge
Global Adjustment
Miscellaneous Charges
Electricity Retailers
Current Rate Card
Historical Rate Cards

Electricity Rates

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

COVID-19 Update: New Electricity Rates Effective June 1, 2020

Effective June 1, 2020, customers will pay a flat rate of 12.8 cents per kWh, 24 hours a day, seven days a week. The new pricing model, which impacts households, farms, and small business customers, will remain in effect until October 31, 2020.

Prior to June 1, Time-of-Use customers were being charged the off-peak rate of 10.1 cents per kWh. This change was brought into effect on March 24, as part of the emergency relief measures to help those facing hardships from the pandemic.

Time of Use Period	Price from Nov 1 - Mar 23	Price from Mar 24 - May 31	Price from June 1 - Oct 31
On-Peak Weekdays: 7 a.m. - 11 a.m. Weekdays: 5 p.m. - 7 p.m.	20.8 cents/kWh	10.1 cents/kWh	12.8 cents/kWh
Mid-Peak Weekdays: 11 a.m. - 5 p.m.	14.4 cents/kWh	10.1 cents/kWh	12.8 cents/kWh
Off-Peak Weekdays 7 p.m. - 7 a.m. All-day weekends All- day holidays	10.1 cents/kWh	10.1 cents/kWh	12.8 cents/kWh

Time of Use Period

Price from
Nov 1 - Mar 23

Price from
Mar 24 - May 31

Price from
June 1 - Oct 31

On-Peak

Weekdays: 7 a.m. - 11 a.m.

Weekdays: 5 p.m. - 7 p.m.

20.8 cents/kWh

10.1 cents/kWh

12.8 cents/kWh

Mid-Peak

Weekdays: 11 a.m. - 5 p.m.

14.4 cents/kWh

10.1 cents/kWh

12.8 cents/kWh

Off-Peak

Weekdays 7 p.m. - 7 a.m.

All-day weekends

All- day holidays

10.1 cents/kWh

12.8 cents/kWh

Please note, any bill you receive that includes days prior to March 24 will include On-Peak Pricing at 20.8 cents per kWh, and Mid-Peak Pricing at 14.4 cents per kWh. For the days between March 24 and June 1 all consumption will be priced at 10.1 cents per kWh. All consumption from June 1 to October 31, 2020 will be priced at 12.8 cents per kWh.

To learn more about the current Time-of-Use rates and periods, visit our Frequently Asked Questions section, or click here.

Current Time-of-Use Rates - As of June 1, 2020

Period	Time	Cost
Off-Peak	Weekdays 7:00 pm to 7:00 am Weekends & Holidays - All Day	12.8 ¢/kWh
Mid-Peak	Weekdays 11:00 am to 5:00 pm	12.8 ¢/kWh
On-Peak	Weekdays 7:00 am - 11:00 am and 5:00 pm - 7:00 pm	12.8 ¢/kWh

The Ontario Energy Board reviews rates every 6 months. For additional information on time-of-use pricing and time periods, visit the Ontario Energy Board Web site or visit our Time-of-use Page.

Would you like to learn more about Time-of-Use pricing? Read our Time-of-Use Rates Fact Sheet for the answer to any questions you may have. Download your copy here.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Tiered Pricing

Winter Tiered Pricing Rates have been extended beginning May 1, 2020.

On May 1, the winter tier threshold for residential customers usually shifts to its lower summer value of
600 kWh/month. To provide greater price stability for consumers staying at home due to COVID-19, the OEB is keeping the prices set in November 2019, and the winter tier threshold for households, in place after May 1, 2020.

Keeping the winter 1,000 kWh threshold provides households with an additional 400kWh/month at the lower price.

Households on tiered pricing continue to pay 11.9¢/kWh for the first 1,000 kWh of electricity they use per
month; 13.9¢ for each additional kWh. Small businesses on tiered pricing continue to pay 11.9¢/kWh for the
first 750 kWh of electricity they use per month; 13.9¢ for each additional kWh.

The table below shows the time, the electricity you use, and the price for non-residential customers:

Time	Electricity you use	Price
Non-Residential
Summer (As of May 1, 2020)	Up to 750 kWh	11.9¢ per kWh
Summer (As of May 1, 2020)	More than 750 kWh	13.9 ¢ per kWh

Delivery Rates

Delivery Charges are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

Portions of these charges do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

Please note new delivery rates effective January 1, 2020. For previous rates please see our Historical Rate Cards.

The chart below shows the delivery charges and the prices for small commercial customers:

Delivery	Price
Distribution Service Charge	$34.28 per month
Distribution Usage Charge	$0.0170 per kWh
OEB Regulated Rate Riders	$0.0007 per kWh
OEB Global Adjustment Rider - Retailer contracts only	($0.0007) per kWh*
Line Transformation Connection	$0.0024 per kWh*
Network Service	$0.0068 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

Regulatory Rates

Regulatory Charges include the following two charges:

Wholesale Market Service Charge -- A charge to cover the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers the administration costs and certain costs incurred by local utilities to connect renewable generation. The Wholesale Market Service Charge is set by the ONTARIO ENERGY BOARD to allow these costs to be passed on to consumers.

Standard Supply Service Administration Charge -- A charge to cover a portion of Waterloo North Hydro's administrative costs to provide electricity to customers that purchase their electricity from the utility (i.e. customers that are not served by a retailer). This charge is set by the ONTARIO ENERGY BOARD and is the same for all utilities across the province.

The chart below shows the regulatory charges and the prices:

Regulatory Charges	Prices
Administration Fee - Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0039 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

Debt Retirement Charge (DRC)

The Debt Retirement Charge has been removed from bills effective April 1, 2018. The Debt Retirement Charge was $0.007 per kWh.

Global Adjustment

The Global Adjustment is published monthly by Independent Electricity System Operator (IESO) - additional information is available at www.ieso.ca. Applies only to Retailer contracts or using electricity rates other than Time-of-Use and Tiered (limited application).

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Miscellaneous Charges

Below is a chart of miscellaneous charges and prices that you may see on your bill:

Miscellaneous Charges	Prices
Account Set Up Charge	$30.00
Credit Reference/Credit Check	$15.00 plus credit bureau fees
Meter Dispute Charge plus Measurement Canada Fees	$30.00 (if meter found correct)
Easement Letter	$15.00
Duplicate Invoices for Previous Billings	$15.00
Income Tax Letter	$15.00
Late Payment - per month	1.5 %
Late Payment - per annum	19.56 %
Returned Cheque Charge	$15.00 plus bank fees
Notification Charge	$15.00
Disconnect/Reconnect at meter - regular hours	$65.00
Disconnect/Reconnect at meter - after hours	$185.00
Specific Charge for Access to the Power Poles - per pole per year (with the exception of wireless attachments)	$43.63