Electricity Retailers

understand your bill


Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133

Fewer than one in 10 customers get their power from an electricity retailer. Customers who sign a contract with a retailer pay a fixed rate that is separate from time-of-use and tiered pricing.

Contract customers also pay an additional charge, known as the Global Adjustment. The Global Adjustment includes additional costs not accounted for in market prices. They are costs all Waterloo North Hydro electricity customers must pay.

They include:

  • Contract prices paid to many power generators
  • Many conservation and demand management programs

The Global Adjustment is blended into time-of-use and tiered prices.


For more information visit the Ontario Energy Board website.