New Account


Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133

Welcome home!

Waterloo North Hydro wants to make it as easy as possible for you to light up your new home. To open a new account at Waterloo North Hydro, please call us at 519-885-6840 during our normal office hours (Monday to Friday, 8:30 a.m. - 4:30 p.m.). Our Customer Support Group will be glad to help you. As an alternative you may also complete the online New Account Application form. In either case, please contact us at least 48 hours prior to the date on which service will be required.

Please have the following information available when calling or accessing the online application form to set up your account:

  • The address where the electrical service will be supplied.
  • The person calling must provide identification (preferably driver's license) that they are the person whose name the service will be set up in.
  • The address where the bill should be sent (if different than the service address).
  • Home and work phone numbers and email address for the person being billed.

Please note: We are committed to protecting the privacy of your personal information and will discuss account information only with the person whose name is on the account. We are unable to deal with lawyers, landlords, or other third parties without your express consent. Please let us know if you wish to add a second authorized name to your account such as your spouse or other caregiver.