- Your Home
- My Account - Online Portal
- We're Here To Help
- Your Bill
- Residential Charges and Rates
- Payment Options
- Bill Assistance Programs
- Your Service
- Manage Your Account From Anywhere
- Welcome Package for New Customers
- Account Support for Students
- Are You Moving? We Can Help!
- Developers and Contractors
- Critical Customer Notification
- Distributed Energy Resources
- Projects Affecting You
- Street Light Out
- Tree Trimming
- Your Business
- Your Bill
- Business Rates
- Payment Options
- COVID-19 Emergency Assistance Program for Small Business
- Paperless Billing for Your Business
- Request for Service
- My Account - Online Portal
- Industrial Conservation Initiative
- Developers and Contractors
- Distributed Energy Resources
- Projects Affecting You
- Energy and Water Reporting Benchmarking
- COVID-19 Emergency Assistance Program for Small Business
- Energy Efficiency
- Safety
- Power Outage Information & FAQs
- Making Electrical Repairs Following a Storm
- Call Before You Dig
- Contractor Safety
- Road Safety
- 2020 Electrical Safety Poster Contest
- Electrical Safety Tips
- Safety Links
- Fraud Prevention
- Electrical Safety Education
- Street Light Out
- Forestry and Vegetation
- How Does Your Power Get Restored?
- Our Company
Bill Demo
Use the dropdown menu below to select the bill type you would like to see a sample of.
Please Select a Bill Type
Residential or small commercial on Time of Use - Front View
Reverse View
What Do I Owe?
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
How Much Did I Use?
The total Consumption for the billing period.
When is my Bill Due?
The due date for your bill.
Account Number
Your Waterloo North Hydro account number. Do not include the dash when making payments on-line with your financial institution.
Service Address
The physical address for this account.
My Consumption – Usage over this period last year
Your historical electricity usage for the same billing month in the previous year.
Your usage over the last billing period
Your usage during the previous month’s billing period
Your usage this billing period
Your usage for your current billing period
Average usage for residential customers in your area
The average usage for a residential customer in your area over the current billing period.
Billing Summary - Previous Balance
Amount of charges on your previous bill.
Adjustments
Penalty charges or other adjustments.
Payment Received
Total payments received since your last bill.
Charges this Period
Charges for the current bill period
Total Amount Due
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
How Can I Pay?
Waterloo North Hydro offers a number of ways to pay your monthly electricity bill
Announcements
Important industry news and announcements from Waterloo North Hydro
Contact Us
There are many ways to contact Waterloo North Hydro, including through social media, email, telephone and in-person at our office
Invoice Date
The date that the bill was issued.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Pay By
The due date for your bill.
Please Pay
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
Account Information
The address where the bill was mailed.
OCR Code
Used by financial institution for processing payments.
Residential or small commercial on Time of Use - Back View
Reverse View
Electricity
This line of the bill shows the price you are paying for the electricity during the billing period. The Time of Use rate is published by the Ontario Energy Board twice a year.
Delivery Charges
These are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro Inc. then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.
Regulatory Charges
This line of the bill includes a charge to cover the cost to operate the wholesale electricity market.
Other Charges
This section includes any miscellaneous charges to the account.
Debt Retirement Change
This line of the bill is a charge set by the Ontario Ministry of Finance and is used by the government to pay down the residual stranded debt of the former Ontario Hydro. The Debt Retirement Charge was removed from certain residential consumption after December 31, 2015. Learn more at Ontario.ca/DRC.
8% Provincial Rebate
The Ontario government is providing a rebate on your electricity costs equal to the provincial portion of the HST.
The current bill period charges
Any unpaid amounts from previous bill periods are in addition to this amount.
Ontario's Fair Hydro Plan
The Fair Hydro plan, launched in two phases beginning in May 2017, aims to decrease electricity costs for customers by 25 per cent across the province. The Plan includes a number of cost-saving mechanisms, including: A decrease in Time-of-Use and Tiered prices; The lowering of the Rural Rate Protection charge; Eliminating the charge to support the Ontario Electricity Support Program
Where Does My Money Go?
The charges in your electricity bill go to different places. This section shows the journey from transmission lines to your home and outlines how your charges are split between regulatory, electricity and delivery charges each billing period.
Meter #
The number associated with your electricity meter.
Number Of Days
The number of days in your billing period for this bill.
Previous Read
The meter reading at the beginning of your billing period.
Current Read
The meter reading at the end of your billing period.
Measured Consumption
The total Measured Consumption for the billing period.
Adjusted Factor
When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your Measured Consumption is multiplied by this approved adjustment factor to account for those losses.
Adjusted Consumption
The Measured Consumption multiplied by the Adjustment Factor.
Residential or small commercial with Retailer - Front View
Reverse View
Previous Balance
Amount of charges on your previous bill.
Adjustments
Penalty charges or other adjustments.
Payments Received
Total payments received since your last bill.
Balance Forward
Total amount carried forward from your last bill.
Account Number
Your Waterloo North Hydro account number. Do not include the dash when making payments on-line with your financial institution.
Service Address
The physical address for this account.
Invoice Date
The date that our bill was issued.
Invoice Date
The date that our bill was issued.
Mailing Address
The address where bill was mailed.
Commodity
This line of the bill shows the price you are paying for the electricity during the billing period based on your retailer contract. The name and telephone number of the energy retailer is noted.
Electricity Consumption Graph
Your historical consumption by the billing month.
Delivery
This line of the bill shows the cost of delivering electricity from generating stations across the Province to your home or business via the high voltage (transmission) and low voltage (distribution) electricity systems.
Regulatory Charges
This line of the bill includes a charge to cover the cost to operate the wholesale electricity market.
Debt Retirement Charge
This line of the bill is a charge set by the Ontario Ministry of Finance and is used by the government to pay down the residual stranded debt of the former Ontario Hydro. The Debt Retirement Charge was removed from certain residential consumption after December 31, 2015. Learn more at Ontario.ca/DRC.
Your Other Charges
This section includes any miscellaneous charges to the account.
8% Provincial Rebate
The Ontario government is providing a rebate on your electricity costs equal to the provincial portion of the HST.
Total Amount Due
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
Total Amount Due
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
OCR Code
Used by financial institution for processing payments.
Global Adjustment
The Global Adjustment accounts for differences between the market price of electricity and the regulated or contract prices paid to generators for the electricity they produce. For customers on Time of Use rates, the Global Adjustment is included in the calculation of the rate.
Current Billing Period Charges
The charges for this billing period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Pay By
The due date for your bill.
Pay By
The due date for your bill.
Average Daily Consumption
Your average daily consumption for the current and previous billing period
Residential or small commercial with Retailer - Back View
Reverse View
Measured Consumption
The total Measured Consumption for the billing period.
Adjustment Factor
When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your Measured Consumption is multiplied by this approved adjustment factor to account for those losses.
Meter Number
The number associated with your electricity meter.
Number of Days
The number of days in your billing period for this bill.
Previous Read
The meter reading at the beginning of your billing period.
Current Read
The meter reading at the end of your billing period.
Adjusted Consumption
The Measured Consumption multiplied by the Adjustment Factor.
Medium or larger commercial with market pricing or with Retailer - Front View
Reverse View
Previous Balance
Amount of charges on your previous bill.
Adjustments
Penalty charges or other adjustments.
Payments Received
Total payments received since your last bill.
Balance Forward
Total amount carried forward from your last bill.
Account Number
Your Waterloo North Hydro account number. Do not include the dash when making payments on-line with your financial institution.
Service Address
The physical address for this account.
Invoice Date
The date that our bill was issued.
Invoice Date
The date that our bill was issued.
Mailing Address
The address where bill was mailed.
Commodity
This line of the bill shows the price you are paying for the electricity during the billing period. For customers on market rates, it is published by Independent Electicity System Operator for each hour. The rate shown is the average for the bill period. For customers with a retailer contract, the amount paid is inaccordance with your contract. The name and telephone number of the energy retailer is noted.
Electricity Graph
The combined historical cost of electricity commodity and global adjustment.
Delivery
This line of the bill shows the cost of delivering electricity from generating stations across the Province to your home or business via the high voltage (transmission) and low voltage (distribution) electricity systems.
Regulatory Charges
This line of the bill includes a charge to cover the cost to operate the wholesale electricity market.
Debt Retirement Charge
This line of the bill is a charge set by the Ontario Ministry of Finance and is used by the government to pay down the residual stranded debt of the former Ontario Hydro. The Debt Retirement Charge was removed from certain residential consumption after December 31, 2015. Learn more at Ontario.ca/DRC.
Your Other Charges
This section includes any miscellaneous charges to the account.
Total Amount Due
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
Total Amount Due
The total amount owing by your due date. This amount includes the Current Billing Period Charges, as well as any unpaid amounts from previous billing periods.
OCR Code
Used by financial institution for processing payments.
Global Adjustment
The Global Adjustment accounts for differences between the market price of electricity and the regulated or contract prices paid to generators for the electricity they produce. For customers on Time of Use rates, the Global Adjustment is included in the calculation of the rate.
Current Billing Period Charges
The charges for this billing period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Pay By
The due date for your bill.
Pay By
The due date for your bill.
Medium or larger commercial with market pricing or with Retailer - Back View
Reverse View
Measured Consumption
The total Measured Consumption for the billing period.
Adjustment Factor
When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your Measured Consumption is multiplied by this approved adjustment factor to account for those losses.
kW / kVA readings
The reading value before multiplier applied.
Power Factor
kW reading divided by kVA reading. Premium demand charge applied to accounts with factor below 0.9.
Billed Demand
The higher of 90% of kVA value or 100% of kW value.
Billing Multiplier
Metering systems for larger customer services require the supply voltage and or amperage to be stepped down for measurement by the meter. The billing multiplier represents the scale factor of step down instrument transformers.
Meter Number
The number associated with your electricity meter.
Number of Days
The number of days in your billing period for this bill.
Previous Read
The meter reading at the beginning of your billing period.
Current Read
The meter reading at the end of your billing period.
Adjusted Consumption
The Measured Consumption multiplied by the Adjustment Factor.
Measured kW and kVA
The reading value after the Billing Multiplier applied.
Residential on Equal Payment Plan - Front View
Reverse View
Previous Balance
Amount of charges on your previous bill.
Adjustments
Penalty charges or other adjustments.
Payments Received
Total payments received since your last bill.
Account Number
Your Waterloo North Hydro account number. Do not include the dash when making payments on-line with your financial institution.
Service Address
The physical address for this account.
Invoice Date
The date that our bill was issued.
Invoice Date
The date that our bill was issued.
Mailing Address
The address where bill was mailed.
Commodity
This line of the bill shows the price you are paying for the electricity during the billing period. The Time of Use rate is published by the Ontario Energy Board twice a year.
Electricity Consumption Graph
Your historical consumption by the billing month.
Delivery
This line of the bill shows the cost of delivering electricity from generating stations across the Province to your home or business via the high voltage (transmission) and low voltage (distribution) electricity systems.
Regulatory Charges
This line of the bill includes a charge to cover the cost to operate the wholesale electricity market.
Debt Retirement Charge
This line of the bill is a charge set by the Ontario Ministry of Finance and is used by the government to pay down the residual stranded debt of the former Ontario Hydro. The Debt Retirement Charge was removed from certain residential consumption after December 31, 2015. Learn more at Ontario.ca/DRC.
Your Other Charges
This section includes any miscellaneous charges to the account.
8% Provincial Rebate
The Ontario government is providing a rebate on your electricity costs equal to the provincial portion of the HST.
Account Balance to Date
The current difference between total payments and total billed.
Monthly Payment
The monthly payment amount. This amount is subject to review twice annually - typically in the spring and fall.
Monthly Payment
The monthly payment amount. This amount is subject to review twice annually - typically in the spring and fall.
Monthly Payment
The monthly payment amount. This amount is subject to review twice annually - typically in the spring and fall.
OCR Code
Used by financial institution for processing payments.
Current Billing Period Charges
The charges for this billing period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Billing Period
The period is from midnight at the beginning of the first date to midnight at the beginning of the last date in the period.
Monthly Payment Date
The Date that the Monthly Payment will be withdrawn from your Bank Account.
Average Daily Consumption
Your average daily consumption for the current and previous billing period
Residential on Equal Payment Plan - Back View
Reverse View
Measured Consumption
The total Measured Consumption for the billing period.
Adjustment Factor
When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your Measured Consumption is multiplied by this approved adjustment factor to account for those losses.
Meter Number
The number associated with your electricity meter.
Number of Days
The number of days in your billing period for this bill.
Previous Read
The meter reading at the beginning of your billing period.
Current Read
The meter reading at the end of your billing period.
Adjusted Consumption
The Measured Consumption multiplied by the Adjustment Factor.
