Residential Charges and Rates

Quick Links

Contact

Main Office
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Phone: 519-886-5090
Fax: 519-746-0133

Customer Support
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Customer Support
Phone: 519-885-6840

Billing
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Billing
Phone: 519-886-5090

Your electricity bill is made up of delivery charges, distribution charges, regulatory charges and electricity charges. Below are our current electricity rates for residential customers. See Glossary of Terms for more details.

Electricity Rates
- Time-of-use Rates
- Tiered Pricing
Delivery Rates
Regulatory Rates
Ontario Electricity Rebate
Debt Retirement Charge
Global Adjustment
Miscellaneous Charges
Electricity Retailers
Current Rate Card
Historical Rate Cards

Electricity Rates

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Time-of-use (TOU) Rates

Current Time-of-Use Rates - Winter Period: November 1, 2019 - April 30, 2020

Period	Time	Cost
Off-Peak	Weekdays 7:00 pm to 7:00 am Weekends & Holidays - All Day	10.1 ¢/kWh
On-Peak	Weekdays 7:00 am - 11:00 am and 5:00 pm - 7:00 pm	20.8 ¢/kWh
Mid-Peak	Weekdays 11:00 am to 5:00 pm	14.4 ¢/kWh

The Ontario Energy Board reviews rates every 6 months. For additional information on time-of-use pricing and time periods, visit the Ontario Energy Board Web site or visit our Time-of-use Page.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Tiered Pricing

Most residential customers are on time-of-use pricing; however, some consumers are still on a two-tier pricing. If you are a tiered price consumer, you can use a certain amount of energy each month at a lower price. When you pass that level, your rate goes up. Tiers are different for home and business customers. The table below shows the time, the electricity you use, and the price for residential customers:

Time	Electricity you use	Price
Residential
Winter (November 1, 2019 - April 30, 2020)	Up to 1,000 kWh	11.9 ¢ per kWh
Winter (November 1, 2019 - April 30, 2020)	More than 1,000 kWh	13.9 ¢ per kWh

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Delivery Rates

Delivery Charges are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

Portions of these charges do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Please note new delivery rates effective January 1, 2020. For previous rates please see our Historical Rate Cards.

The chart below shows the delivery charges and the prices for residential customers:

Delivery	Price
Distribution Service Charge	$32.62 per month
Low Voltage Charge	$0.0002 per kWh
OEB Regulated Rate Riders	$0.0006 per kWh
OEB Global Adjustment Rider - Retailer contracts only	($0.0007) per kWh*
Line Transformation Connection	$0.0026 per kWh*
Network Service	$0.0073 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

Regulatory Rates

Regulatory Charges include the following two charges:

Wholesale Market Service Charge -- A charge to cover the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers the administration costs and certain costs incurred by local utilities to connect renewable generation. The Wholesale Market Service Charge is set by the ONTARIO ENERGY BOARD to allow these costs to be passed on to consumers.

Standard Supply Service Administration Charge -- A charge to cover a portion of Waterloo North Hydro's administrative costs to provide electricity to customers that purchase their electricity from the utility (i.e. customers that are not served by a retailer). This charge is set by the ONTARIO ENERGY BOARD and is the same for all utilities across the province.

The chart below shows the regulatory charges and the prices:

Regulatory Charges	Prices
Administration Fee - Standard Supply Service	$0.25 per month
Wholesale Market Charge	$0.0039 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

Debt Retirement Charge

Debt Retirement has been removed from Residential bills effective January 1, 2016. The debt retirement charge was $0.007 per kWh.

Global Adjustment

The Global Adjustment is published monthly by Independent Electricity System Operator (IESO) - additional information is available at www.ieso.ca. Applies only to Retailer contracts or using electricity rates other than Time-of-Use and Tiered (limited application).

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section.

Miscellaneous Charges

Below is a chart of miscellaneous charges and prices that you may see on your bill:

Miscellaneous Charges	Prices
Account Set Up Charge	$30.00
Meter Dispute Charge plus Measurement Canada Fees	$30.00 (if meter found correct)
Easement Letter	$15.00
Duplicate Invoices for Previous Billings	$15.00
Income Tax Letter	$15.00
Late Payment - per month	1.5 %
Late Payment - per annum	19.56 %
Returned Cheque Charge	$15.00 plus bank fees
Notification Charge	$15.00
Reconnect at meter - regular hours	$65.00
Reconnect at meter - after hours	$185.00
Specific Charge for Access to the Power Poles - per pole per year (with the exception of wireless attachments)	$43.63