Residential Charges and Rates

Contact

Main Office
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Phone: 519-886-5090
Fax: 519-746-0133


Customer Support
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Customer Support
Phone: 519-885-6840


Billing
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Billing
Phone: 519-886-5090


Your electricity bill is made up of electricity, delivery, regulatory, and miscellaneous charges. Below are the current electricity rates for residential customers. See Glossary of Terms for more details.

Electricity Rates

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.  

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

Time-of-use (TOU) Rates

On January 1, 2021, TOU prices are changing. To support customers remaining at home during the provincial shutdown, the Ontario government has introduced a flat rate of 8.5 ¢/kWh. This rate is in effect 24/7 for TOU and Tiered customers until January 28, 2021. 

For additional information on Time-of-Use rates, visit wnhydro.com/tou.

***NEW*** Temporary Off-Peak Rates - Effective January 1, 2021

Period

Time of Day 

Nov 1 - Dec 31, 2020

Jan 1 - Jan 28, 2021

Off-Peak

Weekdays 7:00 pm to 7:00 am

Weekends & Holidays - All Day

 10.5 ¢/kWh

 8.5 ¢/kWh

On-Peak

 Weekdays 7:00 am - 11:00 am &

5:00 pm - 7:00 pm

21.7 ¢/kWh

 8.5 ¢/kWh

Mid-Peak

Weekdays 11:00 am to 5:00 pm

15.0 ¢/kWh

 8.5 ¢/kWh

Back to top

Tiered Pricing

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. For residential customers, the threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

On January 1, 2021, Tiered Pricing is changing. To support customers remaining at home during the provincial shutdown, the Ontario government has introduced a flat rate of 8.5 ¢/kWh. This rate is in effect 24/7 for Tiered customers until January 28, 2021.

For more information on Tiered pricing, visit wnhydro.com/tiered

***NEW*** Temporary Tiered Rates - Effective January 1, 2021

Season

Electricity Usage

Nov 1 - Dec 31, 2020

Jan 1 - Jan 28, 2021

Winter (effective November 1, 2020)

Up to 1,000 kWh

 12.6 ¢ per kWh

8.5 ¢ per kWh

More than 1,000 kWh

 14.6 ¢ per kWh

8.5 ¢ per kWh

♦ A line loss adjustment factor of .0353 is applied to these charges and is added in the Delivery Section. 

Back to top

Delivery Rates

Delivery Charges are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

Portions of these charges do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

♦ A line loss adjustment factor of .0353 is applied to these charges and is added in the Delivery Section. 

Please note new delivery rates effective January 1, 2020. For previous rates please see our Historical Rate Cards.

The chart below shows the delivery charges and the prices for residential customers:

Delivery

Delivery

Price (Jan 1 - Dec 31, 2020)
Price (As of Jan 1, 2021)

Distribution Service Charge

$32.62 per month

$32.37 per month

Low Voltage Charge

$0.0002 per kWh

$0.0003 per kWh

OEB Regulated Rate Riders 

$0.0006 per kWh

$0.001 per kWh

OEB Global Adjustment Rider - Retailer contracts only ($0.0007) per kWh* N/A
Line Transformation Connection $0.0026 per kWh* $0.0025 per kWh*
Network Service $0.0073 per kWh* $0.0071 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges.

Back to top

Regulatory Rates

Regulatory Charges include the following two charges:

Wholesale Market Service Charge -- A charge to cover the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers the administration costs and certain costs incurred by local utilities to connect renewable generation.  The Wholesale Market Service Charge is set by the ONTARIO ENERGY BOARD to allow these costs to be passed on to consumers.

Standard Supply Service Administration Charge -- A charge to cover a portion of Waterloo North Hydro's administrative costs to provide electricity to customers that purchase their electricity from the utility (i.e. customers that are not served by a retailer). This charge is set by the ONTARIO ENERGY BOARD and is the same for all utilities across the province.

The chart below shows the regulatory charges and the prices:

Regulatory Charges

Price (Jan 1 - Dec 31, 2020)
Price (Jan 1 - Dec 31, 2021)

Administration Fee - Standard Supply Service

$0.25 per month

$0.25 per month

Wholesale Market Charge

$0.0039 per kWh*

$0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges.

Back to top

 

Miscellaneous Charges

Below is a chart of miscellaneous charges and prices that you may see on your bill:

Miscellaneous Charges

Price 

Account Set Up Charge

$30.00

Meter Dispute Charge plus Measurement Canada Fees

$30.00 (if meter found correct)

Easement Letter

$15.00

Duplicate Invoices for Previous Billings $15.00
Income Tax Letter #15.00
Late Payment - per month 1.5 %
Late Payment - per annum 19.56%
Returned Cheque Charge $15.00 plus bank fees
Notification Charge $15.00
Reconnect at meter - regular hours $65.00
Reconnect at meter - after hours $185.00
Specific Charge for Access to the Power Poles - per pole per year (with the exception of wireless attachments) $43.63

Back to top 

Current Rate Card

Residential Rate Card 2021

View Residential and Small Commercial Rate Card effective January 1, 2021

View Residential and Small Commercial Rate Card effective January 1, 2020

View Residential and Small Commercial Rate Card effective January 1, 2019

View Residential and Small Commercial Rate Card effective January 1, 2018

View Residential and Small Commercial Rate Card effective January 1, 2017

View Residential and Small Commercial Rate Card effective January 1, 2016

View Residential and Small Commercial Rate Card effective May 1, 2015

View  Residential and Small Commercial Rate Card effective May 1, 2014

Back to top

>