Residential Charges and Rates

Contact

Main Office
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Phone: 519-886-5090
Fax: 519-746-0133


Customer Support
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Customer Support
Phone: 519-885-6840


Billing
526 Country Squire Rd.
Waterloo, ON
N2J 4G8

Email Billing
Phone: 519-886-5090


Your electricity bill is made up of delivery charges, distribution charges, regulatory charges and electricity charges. Below are our current electricity rates for residential customers. See Glossary of Terms for more details.

Electricity Rates

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Time-of-use (TOU) Rates

Time-of-Use Pricing - Effective November 1, 2020

Period
Time
Cost

Off-Peak

Weekdays 7:00 pm to 7:00 am

Weekends & Holidays - All Day

 10.5 ¢/kWh

On-Peak

 Weekdays 7:00 am - 11:00 am  and 5:00 pm - 7:00 pm

21.7 ¢/kWh

Mid-Peak

Weekdays 11:00 am to 5:00 pm

15.0 ¢/kWh

Impact on your electricity bill

From June 1, 2020 until November 1, 2020, you were charged 12.8 cents per kWh for any electricity consumption.

Beginning November 1, 2020, you will be charged 10.5 ¢/kWh for off-peak periods, 21.7 ¢/kWh for on-peak periods, and 15.0 ¢/kWh for mid-peak periods

Time of Use Period
Prior to March 24
March 24- May 31
June 1 - Oct 31
Nov. 1 - May 1

On-Peak

Weekdays

(7:00 am - 11:00 am)

(5:00 pm - 7:00 pm)

 

20.8¢ per kWh

 

10.1¢ per kWh

 

12.8¢ per kWh

 

21.7¢ per kWh

Mid-Peak

Weekdays

(11 a.m. – 5 p.m.)

 

14.4¢ per kWh

 

10.1¢ per kWh

 

12.8¢ per kWh

 

15.0¢ per kWh

Off-Peak

(7 p.m. – 7 a.m.)

Weekends and holidays

 

10.1¢ per kWh

 

10.1¢ per kWh

 

12.8¢ per kWh

 

 

10.5¢ per kWh

The Ontario Energy Board reviews rates every 6 months. For additional information on time-of-use pricing and time periods, visit the Ontario Energy Board Web site or visit our Time-of-use Page.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Tiered Pricing

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. For residential customers, the threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating. 

The current Tiered pricing model is in effect from November 1, 2020 until April 30, 2020.  

Winter 2020 Tiered Pricing - Effective November 1, 2020

Time

Electricity you use

Price 

Residential

   

Extended Winter (effective November 1, 2020)

Up to 1,000 kWh

 12.6 ¢ per kWh

More than 1,000 kWh

 14.6 ¢ per kWh

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Delivery Rates

Delivery Charges are the costs of delivering electricity from generating stations across the Province to Waterloo North Hydro then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

Portions of these charges do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

Please note new delivery rates effective January 1, 2020. For previous rates please see our Historical Rate Cards.

The chart below shows the delivery charges and the prices for residential customers:

Delivery

Price

Distribution Service Charge

$32.62 per month

Low Voltage Charge

$0.0002 per kWh

OEB Regulated Rate Riders

$0.0006 per kWh

OEB Global Adjustment Rider - Retailer contracts only

($0.0007) per kWh*

Line Transformation Connection

$0.0026 per kWh*

Network Service

$0.0073 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

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Regulatory Rates

Regulatory Charges include the following two charges:

Wholesale Market Service Charge -- A charge to cover the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers the administration costs and certain costs incurred by local utilities to connect renewable generation.  The Wholesale Market Service Charge is set by the ONTARIO ENERGY BOARD to allow these costs to be passed on to consumers.

Standard Supply Service Administration Charge -- A charge to cover a portion of Waterloo North Hydro's administrative costs to provide electricity to customers that purchase their electricity from the utility (i.e. customers that are not served by a retailer). This charge is set by the ONTARIO ENERGY BOARD and is the same for all utilities across the province.

The chart below shows the regulatory charges and the prices:

Regulatory Charges

Prices

Administration Fee - Standard Supply Service

$0.25 per month

Wholesale Market Charge

$0.0039 per kWh*

* A line loss adjustment factor of 1.0362 is applied to these charges.

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Debt Retirement Charge

Debt Retirement has been removed from Residential bills effective January 1, 2016. The debt retirement charge was $0.007 per kWh. 

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Global Adjustment

The Global Adjustment is published monthly by Independent Electricity System Operator (IESO) - additional information is available at www.ieso.ca. Applies only to Retailer contracts or using electricity rates other than Time-of-Use and Tiered (limited application).

♦ A line loss adjustment factor of .0362 is applied to these charges and is added in the Delivery Section. 

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Miscellaneous Charges

Below is a chart of miscellaneous charges and prices that you may see on your bill:

Miscellaneous Charges

Prices

Account Set Up Charge

$30.00

Meter Dispute Charge plus Measurement Canada Fees

$30.00 (if meter found correct)

Easement Letter

$15.00

Duplicate Invoices for Previous Billings

$15.00

Income Tax Letter

$15.00

Late Payment - per month

1.5 %

Late Payment - per annum

19.56 %

Returned Cheque Charge

$15.00 plus bank fees

Notification Charge

$15.00

Reconnect at meter - regular hours

$65.00

Reconnect at meter - after hours

$185.00

Specific Charge for Access to the Power Poles - per pole per year (with the exception of wireless attachments)

$43.63

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Electricity Retailers

For more information please visit our Electricity Retailers Page.

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Current Rate Card

Residential Rate Card

View Residential and Small Commercial Rate Card effective January 1, 2020

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Historical Rate Cards

View Residential and Small Commercial Rate Card effective January 1, 2019

View Residential and Small Commercial Rate Card effective Janaury 1, 2018

View Residential and Small Commercial Rate Card effective January 1, 2017

View Residential and Small Commercial Rate Card effective January 1, 2016

View Residential and Small Commercial Rate Card effective May 1, 2015

View  Residential and Small Commercial Rate Card effective May 1, 2014

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