Account Support for Students

Students on Moving Day

Contact

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Students – Welcome back!

We know that moving in to a new place can be stressful, but we want to help make it easier by giving you all the information you need to set-up your new Waterloo North Hydro account.

This page is your one-stop information resource for everything you need to get your account up and running. If there is anything you need, we’re here to help you. You can contact us at customersupport@wnhydro.com or by calling 519-886-5090.

I’m moving in

Two people happy after a moveWelcome to Waterloo North Hydro. Make sure you set-up your account before you’re scheduled to move in. It’s easy to do. Just complete our online New Account Applicant Form and our Customer Solutions team will get your account set-up right away!

To make account set-up even easier, make sure you have the following information handy when you complete the form:

  • Account holder name 
  • Secondary contact if necessary
  • Service/Property address
    • Including lease start date or closing date
  • Mailing address if necessary/different from service address
  • Contact information
    • Primary phone number 
    • Email address
  • Identification
    • Driver's license (preferred)
    • OR
    • Passport and Date of birth

To make sure you don’t forget anything, we’ve put together a handy checklist to help you. Click here to download your copy.

Are you already a WNH customer, but you’re switching addresses? We’ve got a form for that too! Fill out our online Moving Within Our Service Territory Form and we’ll get your move processed right away. 

My Account, eBilling, and Online Tools

Image of moving dayWe understand the importance of keeping costs low and finding convenient ways to manage your account. WNH has a number of tools to help you manage your consumption, keep your costs low and stay on top of your bill.

  • My Account: Our online customer portal provides detailed hourly, daily, and monthly consumption data, so you know how much electricity you are using and when you are using it.  You can manage your costs by comparing your consumption to the previous months, days, and weeks.

    Sign up for My Account today by visiting wnhydro.com/myaccount or clicking here.
  • eBilling: Between juggling classes and part-time jobs, you've got enough on your mind. Let us give you one less thing to worry about. eBilling is the best way to stay on top of your WNH account. Subscribe to eBilling today and take the worry out of receiving your bill. You’ll receive an email notification as soon as your bill is ready that includes the amount due, and the due date. Get you bill delivered right to your inbox and say yourself that trip to the mailbox. 

    Registration is easy! For detailed instructions, please click here.
  • Power Outage Map: From time to time, power outages can occur. If your power has gone out or you’re having trouble with your electricity please check the Outage Map for current power outage information. The interactive outage map provides important information on outages, including the areas affected, the number of impacted customers, the estimated time of restoration, and, where possible, the cause of the outage.

    Visit www.wnhydro.com/outages to view our outage map.

Pre-Authorized Payment Plans and Other Payment Options

Now that your account is set-up, we want you to keep your mind on your studies and not worry about tracking your bill and your payments. The easiest and least stressful way to pay your bill is to register for Pre-Authorized Payment (PAP). As a PAP customer, you never have to worry about missing a payment. We will automatically withdraw your bill amount from your bank account on the bill's due date. You will always know before hand how much your bill is and which date the money comes out of your account. Just set it and forget it! As an added bonus, if you sign up for PAP today, we will waive your security deposit.

To register for Pre-Authorized Payment, please complete our online form. Before completing the form, remember to have the following information available:

  •  Hydro Account Number
  • Account Holder's Name and Contact Information
  • Service Address
  • Your Preferred Banking Information (Name of Financial Institution, Account Number, Transit Number (branch: five digits - institution three digits) e.g. 12345-123)
  • A copy of a VOID cheque 

 

In addition to PAP, we offer a number of payment options, including on-line through your banking institution, by credit card, by cheque, or in person at our office. Click on one of the options below to learn more:


Equal Payment Plan

The Equal Payment Plan is an easier and more efficient way to pay your hydro bill. With an Equal Payment Plan, you pay the same amount for your hydro bill each month. Our Customer Care Group will set your equal payment amount based on your electricity bills over the past 12 months. We review your equal payment amount at least twice per year. The payments will be adjusted if you have used more or less electricity. There will be a note on your regular bill to let you know if the payment amount has changed. If you owe money on your hydro account, the amount is rolled into the new equal payment amount. The same is true if there is a credit on your hydro account.

To register for equal payment, please complete our online form. 

Customer Choice Electricity Pricing

As a Waterloo North Hydro customer, you now have two choices for how you wish to be billed for your electricity usage, Time-of-Use (TOU), which is based on how much and when you use electricity, or Tiered Pricing, which is based on how much electricity you use, regardless of the time of day.

To help you learn which pricing plan best fits your lifestyle, we have a handy comparison tool available through My Account. The tool is easy-to-use, simply follow these steps:

  1. Log into My Account
  2. Go to the Daily Usage section of your dashboard
  3. Select the Rate Plan Price Comparison button

A second comparison tool is also available through the Ontario Energy Board’s website. Unlike the My Account calculation tool, you will need to enter your consumption information into the tool manually to receive your comparison. Be sure to have copies of your previous bills available to assist you in entering accurate consumption information. Please click here to access the Ontario Energy Board's online bill calculator tool 

There is no guarantee you will save money if you switch from TOU to Tiered prices. The total bill impact of switching will vary depending on how much electricity is consumed in a billing period and when it is consumed during the day. Whatever you choose, one thing remains certain: the less electricity you use, the less you pay.

For more information on Customer Choice pricing, visit wnhydro.com/customerchoice.

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