Account Support for Students

Students on Moving Day

Whether you’re moving out for the summer, switching houses or moving in for the first time, moves can be stressful. We want to eliminate that stress and make the process as easy as possible for students in our service territory.

The below page will show you how WNH can help make you move a smooth one with the help of some student-friendly online tools.

I’m moving in

Welcome to Waterloo North Hydro. Setting up a new account is very easy to do. Fill out on online New Account Applicant Form and our Customer Support staff will get your new account created right away. Before you start completing the form, make sure you have the following information handy:

  • Contact information of the account holder (Full name, phone number, email address)
  • Address of the property you are moving into
  • Driver's License, Birth Certificate Number or Passport Number for identification

*Please complete the form at least 48 hours before your move-in date.

If you have any questions, our Customer Support staff are available to assist you. Please call 519-885-6840 and our staff would be happy to answer any questions you may have.

If you’re already a Waterloo North Hydro customer but you’re moving into a new residence, please complete our Moving Within Our Service Territory Form.

I'm moving out

Moving equipmentAre you all finished your exams and ready to head home for the summer? We can’t help you pack, but  we can make it easier to finalize your account with us.  Please complete our online Moving Out – No New Service Required Form to help us process your move request as efficiently as possible. Be sure to have the following information available before completing your request:

  • Contact information of the account holder
  • Account details (including your current account number)
  • The forwarding address where you will be moving to
  •  Move-out date

If you have any questions about your account or your move request, please contact our Customer Support department at 519-885-6840

Account Management Tools

As a student, we understand how important it is to keep costs low. To help you save money, we offer online tools allowing you to see your energy consumption at all times. Our My Account site provides detailed hourly, daily, and monthly consumption data so you know how much you are using. You can save money by taking advantage of off-peak periods and comparing your usage to previous months.

Sign up for My Account today for 24/7 access to all your important account details.

My Account users can also sign up for Paperless Billing and receive email notifications when their bill is ready. eBilling allows you to receive your bill wherever you are and have access to your billing information and payment history right at your fingertips.

For detailed instructions on registering for My Account and eBilling, please click here.

Payment Options

To make it as simple as possible to pay your bill, we offer a number of payment options, including on-line through your banking institution, by credit card, by cheque, in person at our office. Click on one of the options below to learn more:

Pre-Authorized Payment

To help ensure you never miss a payment, there are several payment types available. You can register for Pre-Authorized Payment (PAP) and we will automatically withdraw your bill amount from your bank account on the bill's due date. You always know beforehand how much it is and when the money comes out of your bank account.

To register for Pre-Authorized Payment, please complete our online form.

Equal Payment Plan

The Equal Payment Plan is an easier and more efficient way to pay your hydro bill. With an Equal Payment Plan, you pay the same amount for your hydro bill each month. Our Customer Care Group will set your equal payment amount based on consumption history over the past 12 months. We review your equal payment amount at least twice per year. The payments will be adjusted if you have used more or less electricity. There will be a note on your regular bill to let you know if the payment amount has changed. If you owe money on your hydro account, the amount is rolled into the new equal payment amount. The same is true if there is a credit on your hydro account.

To register for equal payment, please complete our online form.

New Customer Welcome Package

For ease of use, we offer all the important information you might need to manage your account in one handy document. We’ve created a Welcome Package for New Customers designed to provide you with everything you need to know about your account, saving energy, safety and other services offered by Waterloo North Hydro. 

View our Welcome Package here, or see the online version here.