Affordability Fund Trust

Affordability Trust Fund

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After July 31, 2020, the AffordAbility Fund is no longer accepting applications and we thank you for your interest in our program.

Waterloo North Hydro is here to help you better manage your energy consumption and electricity costs. 

Please click on the options below for more information on the energy efficiency programs available and tips and tools to help you manage your energy use and lower your electricity costs.

Online Tools

We have a number of convenient online tools to help you manage your account and lower your electricity consumption without leaving the comfort of your home. 

Our My Account customer portal allows you 24/7 access to your account information and real-time electricity consumption data. You can also view your billing and payment history, and compare your electricity consumption to previous days, weeks, and months to get a better understanding of what you are using and when.

For more information on My Account, visit https://www.wnhydro.com/en/your-home/my-account.asp.

To register, go to www.wnhydro.com/myaccount.

Billing Assistance

During this difficult time, Waterloo North Hydro is here to help our customers in any way we can. To assist customers facing financial hardship from the ongoing COVID-19 pandemic, we are happy to offer a number of programs to make it easy to pay your electricity bill. Click on the programs below to learn more.

We are also happy to offer a number of programs to make it easy to pay your electricity bill. Click on the programs below to learn more.

If you have concerns regarding your electricity bill at any time, please call our credit services team at 519-888-5579 or email creditservices@wnhydro.com and we will work with you to find the best solution possible.

 

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