Are You Moving? We Can Help!

Happy Moving

Moving can be stressful.

We want to take away some of that stress and show you how easy it is to set up your new Waterloo North Hydro account.

The information below will show you how we can help make your account setup simple and easy. Let this page be your one-stop guide to setting up and managing your account.

How can we help you? 


I’m moving in

Image of a dolly holding a moving boxWelcome  to the area. Before you move in, be sure to set up your Waterloo North Hydro account. Don’t worry, it is very easy to do. 

Fill out our online New Account Applicant Form and our Customer Support staff will get your new account created right away. Before you start completing the form, make sure you have the following information handy: 


  • Contact information of the account holder (Full name, phone number, email address)
  • Address of the property you are moving into
  • Driver's License, Birth Certificate Number or Passport Number for identification
  • The legal closing date for the service address or the start date of the lease (not the move in date)

*Please complete the form at least 48 hours before your move-in date.

** Please note the move date is either the legal closing date of the service address or the start or end date of the lease.

If you have any questions, our Customer Support staff are available to assist you. Please call 519-885-6840 and our staff would be happy to answer any questions you may have.

If you’re already a Waterloo North Hydro customer but you’re moving into a new residence, please complete our Moving Within Our Service Territory Form.


I Want To Manage My Account

We understand how important it is to keep costs low. To help you save money, we offer online tools that allow you to see your energy consumption at all times. Our My Account site provides detailed hourly, daily, and monthly consumption data so you know how much you are using and when you are using it. You can save money by taking advantage of off-peak periods and comparing your usage to previous months.

Sign up for My Account today for 24/7 access to all your important account details.

My Account users can also sign up for eBilling and receive email notifications when their bill is ready. eBilling allows you to receive your bill wherever you are and have access to your billing information and payment history right at your fingertips.

For detailed instructions on registering for My Account and eBilling, please click here.

What Are My Payment Options

To make it as simple as possible to pay your bill, we offer a number of payment options, including on-line through your banking institution, by credit card, by cheque, or in person at our office. Click on one of the options below to learn more:

Pre-Authorized Payment

To help ensure you never miss a payment, there are several payment types available. You can register for Pre-Authorized Payment (PAP) and we will automatically withdraw your bill amount from your bank account on the bill's due date. You always know beforehand how much it is and when the money comes out of your bank account. 

To register for Pre-Authorized Payment, please complete our online form.

Equal Payment Plan

The Equal Payment Plan is an easier and more efficient way to pay your hydro bill. With an Equal Payment Plan, you pay the same amount for your hydro bill each month. Our Customer Care Group will set your equal payment amount based on your electricity bills over the past 12 months. We review your equal payment amount at least twice per year. The payments will be adjusted if you have used more or less electricity. There will be a note on your regular bill to let you know if the payment amount has changed. If you owe money on your hydro account, the amount is rolled into the new equal payment amount. The same is true if there is a credit on your hydro account.

To register for equal payment, please complete our online form.

New Customer Welcome Package

We’ve created a Welcome Package for New Customers designed to provide you with everything you need to know about your account, saving energy, safety and other services offered by Waterloo North Hydro. 

View our Welcome Package online and bookmark the site for handy reference at