COVID-19 Energy Assistance Program

Update: As of July 7, 2021, the funding allocated for the COVID-19 Energy Assistance Program (CEAP) has ended and Waterloo North Hydro (WNH) is no longer able to approve applications.

We understand this is a challenging time and if you're in need of assistance, we're here to help you. There are a number of financial assistance programs and flexible arrears management plans available to you. 

 

What Other Financial Assistance Programs Are Available? 

WNH is here to assist our customers experiencing hardships and financial difficulties. There are a number of financial assistance programs available to help you by providing emergency funding, on-bill credits, and energy efficient upgrades designed to help reduce your electricity consumption and lower your electricity cost. The support programs available to you include:

  • Low-Income Emergency Assistance Program (LEAP): LEAP provides up to $600 in one-time emergency funding for eligible residential customers. If you are currently behind on your account and you meet the eligibility requirements, you can receive a one-time funding allotment to help pay your outstanding balance. To apply for LEAP, please call 519-883-2100 or visit the Region of Waterloo’s website by clicking here. For more information on the program and the eligibility requirements, please visit wnhydro.com/LEAP.
  • Ontario Electricity Support Program (OESP): You may be eligible to apply for a reduction of your bill through OESP, a financial support program through the Ontario Government. The OESP will reduce the cost of your electricity bill by providing you with a monthly on-bill credit. The amount you can receive is dependent upon the number of people living in your home and your family’s combined household income.  To apply for funding through this program, visit OntarioElectricitySupport.ca.
  • Energy Affordability Program (EAP): The EAP provides support to income-eligible customers by providing them with energy-saving products and services. If you are eligible for the program, you could receive a free home energy assessment to help identify energy-efficient upgrades for your home, including appliances, insulation and draft-proofing. You may also receive a free home energy kit tailored to meet your energy needs. To find out if you qualify, and to begin the application process, call 1-855-591-0877 or email eap@saveonenergy.ca. For more program details, please visit wnhydro.com/EAP

For a full list of financial assistance programs available to you, please visit wnhydro.com/financialassistance.

How Can I Contact Waterloo North Hydro For Additional Support?

Our Customer Solutions team is here to assist you in any way we can, including through the creation of arrears management plans, and energy efficiency suggestions to help you lower your consumption and decrease your energy costs. We encourage you to contact us immediately for assistance. There are several ways to reach us: 

  • Email us at customersupport@wnhydro.com for assistance. We are available to respond to your request Monday-Friday from 8:30 a.m. until 4:30 p.m.
  • Phone us at 519-886-5090. Our Customer Solutions team is standing by to help you
  • Visit us in person at 526 Country Squire Rd in Waterloo. Our office hours are Monday-Friday from 8:30 a.m. until 4:00 p.m. 

Where Can I Find More Information?

For more information on the CEAP, please visit www.oeb.ca/ceap.  You can also contact us at CEAP@wnhydro.com or by phone at 519-886-5090 with any questions you may have.



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