COVID-19 Emergency Assistance Program

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

Who is Eligible?

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with Waterloo North Hydro. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence:
    1. Is unemployed on the date of their application for CEAP; and
    2. Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020

The customer is required to confirm that this is the case on their CEAP application form.

  1. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

How Do I Apply?

Applying for CEAP is easy. WNH has two ways for you to apply.

  1. Complete the online version of the form. Access the online version of the form here.
  2. Complete the PDF version of the form located here. Pour télécharger une version française de ce formulaire, veuillez cliquer ici

Once completed, you can email the form to or mail your form to:

Waterloo North Hydro
526 Country Squire Rd
Waterloo, ON
N2J 4G8


How Will I Know if My Application Has Been Approved?

Once you have submitted your application form, you will receive a confirmation email letting you know your application has been submitted and received.

The average processing time for applications is 10 business days. Once WNH has finished reviewing your application, WNH will contact you letting you know the result of the review.

Where Can I Find More Information?

For more information on the CEAP, please visit  You can also contact us at or by phone at 519-886-5090 with any questions you may have.

Frequently Asked Questions

1. What is the household income level requirements for CEAP?

Eligibility for the CEAP is not tied to your income level.

2.  Can eligible customers apply for both electricity and natural gas CEAP credits?

Yes.  Customers can apply for both electricity and natural gas CEAP credits

3. If you have more than one residential account within WNH’s service territory, can you receive the          CEAP for all eligible accounts?

No. Eligible customers can receive the appropriate CEAP credits only for one account. The account must meet the following criteria:

  • It must be the primary residence where the customer resides for more than 6 months of the year
  • You must certify that the CEAP application is for primary residence

4.  Can you receive the CEAP credit more than once?

No. Eligible customers can receive the CEAP credit only once.

5.  Does CEAP impact my eligibility for other Low-Income Programs, such as LEAP and OESP?

 Eligibility for CEAP does not impact eligibility for either OESP or LEAP. Eligible low-income customers who receives CEAP can still apply for LEAP and/or OESP if they meet the low-income threshold. However, customers who have received OESP or LEAP in 2020 are not eligible for CEAP