COVID-19 Energy Assistance Program

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP provides an on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential electricity customers may be eligible for up to $750 in support towards their electricity bill. 

Who is Eligible?

The criteria to apply for assistance through CEAP changed in January 2021. Now, you are eligible for this program if, 

  1. As of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency. 

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs. Please visit the Ontario Energy Board’s website for more information. You may also contact your utility for information on entering into an Arrears Payment Agreement.

How Do I Apply?

Applying for CEAP is easy. WNH has two ways for you to apply.

  1. Complete the online version of the form. Access the online version of the form here.
  2. Complete the PDF version of the form located here. Pour télécharger une version française de ce formulaire, veuillez cliquer ici

Once completed, you can email the form to CEAP@wnhydro.com or mail your form to:

Waterloo North Hydro
526 Country Squire Rd
Waterloo, ON
N2J 4G8

 

How Will I Know if My Application Has Been Approved?

Once you have submitted your application form, you will receive a confirmation email letting you know your application has been submitted and received.

The average processing time for applications is 10 business days. Once WNH has finished reviewing your application, WNH will contact you letting you know the result of the review.

Where Can I Find More Information?

For more information on the CEAP, please visit www.oeb.ca/ceap.  You can also contact us at CEAP@wnhydro.com or by phone at 519-886-5090 with any questions you may have.

Frequently Asked Questions

1. Can customers apply for CEAP to help with both their electricity and natural gas bills?

Yes. Also, residential customers who received CEAP support that was less than the maximum amount of $750 may apply again, but their total on-bill credits for each bill (electricity and gas) cannot exceed that amount. That means a residential customer may receive up to $750 for their electricity bill, and up to $750 for their gas bill.

2. Is there a deadline to apply for CEAP?

Not at the moment. Funding for the program is limited, however. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

Each utility and USMP has been allocated a share of CEAP funding. WNH will stop accepting applications and providing CEAP credits once their allocated share of CEAP funding has run out.

3. When will I see the credit on my bill?

If WNH has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.

4. Why doesn’t the bill credit amount cover the full amount of my arrears?

The on-bill CEAP credit covers the charges that are past due, up to a maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency

5. How do I apply for the CEAP Small Business (CEAP-SB) program?

You must apply through WNH. Further details on CEAP-SB, including the application process, can be found here.

6. I had applied previously and was told my application was not approved due to a lack of funding. Do I have to reapply?

No. Customers who previously applied but were denied due to a lack of funding will have their original applications reviewed by utilities and will be contacted if they meet the eligibility criteria and funding is available.

 

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