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Contact

Main Office
526 Country Squire Rd.
P.O. Box 640
Waterloo, ON
N2J 4A3

Phone: 519-886-5090
Fax: 519-746-0133

Online Forms

New Account Application Form
Moving Within Our Service Territory Form
Moving Out - No New Service Required Form
Service Request Form
Forestry Service Call Request Form
Street Light Service Call Request Form

Forms for printing:

Disconnection Authorization Form
The Monthly Equal Payment Plan (No Pre-Authorized Payment) Form
The Pre-Authorized Payment Plan Application Form
The Pre-Authorized Equal Payment Plan Application Form
Pre-Authorized Payment Cancellation Form
Critical Care Customer Notification Form
Self-Declaration Form for Ontario Electricity Rebate on Electricity Bill
Security Deposit Waiver Authorization Form
Stray Voltage Investigation Request Form
Landlord Authorization Form
Landlord Authorization Cancellation Form
New Account Application Form (Engineering Department)
Approved Meter Base Plug-in Transfer Device Waiver and Release Form

*Please note: Where possible, please complete the fillable PDF forms using Adobe Reader. Also, if you are submitting more than one PDF form at a time, please add each as a separate attachment and do not send these as a .zip file.

Forms

Online Forms

Forms for printing:

Outage Map