Manage Your Account From Anywhere

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Are you heading south this winter? Stay in the know while on the go.

We have the online tools needed to help keep your account up-to-date, monitor your consumption and view your monthly bill, all at your fingertips.

Before you head out this year, sign up for our available online tools for peace of mind and check another item off your winter to-do list.

Manage your Account

Managing your electricity usage and monitoring your consumption is a great way to keep costs low. Waterloo North Hydro's My Account site provides detailed hourly, daily and monthly consumption data so you know how much you are using. You can save money by taking advantage of off-peak periods and comparing your usage to previous months.

Sign up for My Account today for 24/7 access to all your important account details from wherever you may be. 

Receive Your Bill, From Anywhere

As a My Account user, you can also sign up for Paperless Billing and receive email notifications when your bill is ready. Paperless billing allows you to know the amount due and the bill’s due date as soon as it is available.

For detailed instructions on registering for My Account and eBilling, please click here.

Never Miss a Payment

Even though you’re out of the country, we have made it easy and worry-free for you to pay your electricity bill.

Sign up for Pre-Authorized Payment or an Equal Payment Plan before heading south and you won’t have to worry about missing a payment while you’re away.

You can register for Pre-Authorized Payment (PAP) and we will automatically withdraw your bill amount from your bank account on the bill's due date. You always know beforehand how much it is and when the money comes out of your bank account.

To register for Pre-Authorized Payment, please complete our online form.

Equal Payment Plan 

The Equal Payment Plan is an even easier and more efficient way to pay your hydro bill. Our Customer Care Group will set your equal payment amount based on consumption history over the past 12 months. We review your equal payment amount at least twice per year. The payments will be adjusted if you have used more or less electricity. There will be a note on your regular bill to let you know if the payment amount has changed. If you owe money on your hydro account, the amount is rolled into the new equal payment amount. The same is true if there is a credit on your hydro account.

To register for equal payment, please complete our online form.

Energy Efficiency

There are a number of things you can do before you leave to ensure your home is as energy efficient as possible. Completing these simple steps will help lower energy costs in your home, whether you’re there or not. Visit https://saveonenergy.ca/For-Your-Home/Advice-and-Tips for helpful tips and more information

Electrical Safety

Safety is our number one priority. To help keep you safe at home, at school and at work, we have a number of tips available to help keep you safe all year round.

Electrical Safety Tips.