Ongoing Postal Disruptions



There are currently rotating postal service disruptions impacting Waterloo North Hydro's service territory. As these disruptions continue, you may not receive a mailed copy of your bill in a timely manner. During these disruptions, business will carry on as usual and you are still responsible for paying your full monthly bill on the due date.

Waterloo North Hydro would like to help you keep your account during this time. Please sign up for My Account and register for eBilling to receive email notification alerting you your bill is ready and to view PDF versions of your monthly bill online.

Registration is easy. Sign up for My Account today and follow the steps located here to register for eBilling. If you have any questions, call us at 519-885-6840 and we’d be happy to help.

Payment Options

To help keep your account current, Waterloo North Hydro is happy to offer you a number of convenient payment options, including the following:

  • Pre-Authorized Payment and Pre-Authorized Equal Payment Plan
  • Telephone and online banking through your banking institution
  • Online with Visa, MasterCard or American Express at
  • In person during office hours 8:30 am – 4:30 pm Mondays to Fridays, or place in the drop box after hours

Visit for more details on the options available to you.

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Frequently Asked Question

1. How can I find out my balance and due date if I don’t receive my bill in the mail?

There are a number of ways you can access your statements and manage your account in the event of a potential mail service disruption.

  • Register and log in to My Account to view your account balance, due date and payment history.
  •  Sign up for eBilling to receive your bills online. You’ll be able to view an image of the bill; including due date and you’ll receive an email notification when a new bill is delivered.
  • Register for Pre-Authorized Payment. The amount due on your bill will automatically be withdrawn from the selected account, You’ll never miss a payment again.
  • Phone our office at 519-885-6840 and our Customer Support Team can provide you with an updated account balance.


2. In the event of a postal disruption, will I still receive my eBill notifications?

As an existing eBilling customer, you will not be impacted by any postal disruptions. We recommend also registering for pre-authorized payment to ensure you never miss a payment, no matter where you are.

3. If Waterloo North Hydro does not mail me my bill, do I still have to pay it?

Yes. It is your responsibility to keep your account current. We are happy to offer a number of convenient payment options to you, including:

Visit for more details on the options available to you.

4. I am currently registered Pre-Authorized Payment, will there be any impact on my withdrawals?

No, Pre-Authorized Payment customers will not be impacted by any postal service disruptions. We encourage you to register for My Account to track your electricity consumption and monitor your monthly bill amounts and bill due date.

5. I have a medical condition that depends on electrically-powered equipment. What do I do in case of a mail disruption?

If you are a customer that requires electrically-powered medical equipment, please complete our Critical Customer Notification Form and return it to our office as soon as possible. If a service disruption does not allow you to mail the form to us, please fax it to 519-746-0133 or drop the form off at our office, 526 Country Squire Rd, Waterloo.

If you have any questions regarding the form, please call us at 519-886-5090.

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