Payment Options

Couple paying their bill using their laptop

There are many ways to pay your Waterloo North Hydro bill.

Be wary of phone scams. Waterloo North Hydro NEVER asks for payment over the phone or threatens to immediately disconnect you. We also do not accept payment by bitcoin or any other cryptocurrencies. If you receive a suspicious call, please do not make a payment. Contact our office for information on your account.

If you believe you have been a victim of fraud, please report the incident to your local law enforcement and call 1-888-495-8501.

For more information on protecting yourself from scams, please visit our Fraud Prevention page.

Choose the option that is most convenient for you. How would you like to pay?

Pay online by credit card

You can pay your bill by Visa, MasterCard and American Express using a bill payment system powered by Paymentus Corporation. Please note that Paymentus charges a service fee for paying bills using this service.

We do accept Credit Card payments at our office but these payments are also subject to the Paymentus services fees for each bill payment.

Make a secure online payment or call 1-866-416-0952. Please be sure to have your Waterloo North Hydro account number handy.

Plastic Pay Now Button

Pay at our office

You can make in-person payments at our office between the hours of 8:30 am and 4:30 pm, Monday to Friday. Our office is located at 526 Country Squire Rd, Waterloo, ON. 

Please note we do not accept in-person payments at any other location and we will never ask you to make a payment to a location other than our office address listed above.

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Pay using a MoneyGram from Canada Post

A MoneyGram from Canada Post allows you to pay bills at any Canada Post location. You can find more information by visiting the MoneyGram Page.

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Pay through your Banking institution

Most banks allow you to pay your bill in person or using telephone, and online banking.

It's important to know that it can take 3-5 working days for us to receive your payment from the bank. Please be sure to allow enough time for your payment to reach us by the due date.

Attention CIBC customers: Effective June 6, 2016, CIBC will no longer process any bill payments, including Waterloo North Hydro bill payments at CIBC Banking Centres using paper-based processes. Customers can continue to make payments through electronic and telephone bill payment options at CIBC.

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Set up a pre-authorized monthly equal payment plan (EPP)

EPP is an easier and more convenient way to pay your hydro bill. Here's how it works:

Download the Pre-Authorized Equal Payment Plan Application Form

  1. Contact our Customer Care Group at 519-885-6840 to set your equal payment amount. The amount is based on your average billing for the last 12 months.
  2. The equal payment amount will be taken from your bank account monthly on your due date.
  3. We review your equal payment amount at least twice per year. The payments will be adjusted up or down if; you have used more or less electricity. There will be a note on your regular bill to let you know if the payment amount has changed. If you owe money on your hydro account, the amount is rolled into the new equal payment amount. The same is true if there is a credit on your hydro account.
  4. To sign up for EPP is simple. Click on the link above, print and complete the form and mail or fax it to us. Please be sure to include the "void" cheque.

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Set up pre-authorized payments

Pre-Authorized Payment is an easier and more convenient way to pay your hydro bill. Here's how it works:

  1. Print the Pre-Authorized Payment Plan Form. Complete the form and fax or mail it to us. Please be sure to attach a cheque marked "void".
  2. You will receive your bill the same way as you always have in the past. On the due date, your bill is automatically paid from your bank account. You always know beforehand how much it is and when the money comes out of your bank account.

Instead of sending us your cheque when you get your bill, the payment comes directly from your bank account on the due date. It is 100% secure and your bill is always paid on time.

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Cancel my pre-authorized payments

You can cancel your Pre-Authorized Payments at any time. Just print and complete the Pre-Authorized Payment Plan Cancellation Form and fax (519-746-0133) or email it to customer support.

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I'm unable to pay my bill

Are you having trouble paying an overdue electricity bill? Talk to us about an arrears payment agreement. Please contact our office for complete details or visit our Late or Non-Payment Page for more details.

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