Customer Choice Electricity Rates

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As a Waterloo North Hydro customer, you now have the option to select the electricity pricing plan that best suits your lifestyle.

The Government of Ontario has introduced Time-of-Use Customer Choice, allowing customers to choose between Time-of-Use pricing and Tiered pricing for their electricity usage. This choice offers customers the best chance to save money on their electricity bills.  

You can now make the choice to switch to Tiered Pricing any time you'd like. To do so, you can do one of the following:

Please note: you are only required to complete one of these options in order to make the switch.

*Please note: Where possible, please complete the fillable PDF form using Adobe Reader.

To assist you in making an informed choice when choosing your rate plan, WNH has created a comparison tool for My Account users. Simply log in to My Account today and access the Rate Plan Price Comparison tool. It is easy to use and My Account automatically uses your consumption data to show you the cost difference between Time-of-Use pricing and Tiered pricing.

Visit My Account now to access the comparison tool. Click here for detailed instructions on accessing and using the comparison tool.

There are a number of information resources available to assist you in better understanding the options available to you. Please select a resource from the below list to learn more. 

If at any time you have questions regarding Customer Choice Electricity Pricing, please call us at 519-886-5090.