We're Here To Help

Online Tools to Help You

Last Update: February 7, 2022

Help Us Keep You Safe

During this difficult time, Waterloo North Hydro is here to help you and answer any questions you may have regarding your electricity account. Our staff are ready and waiting to assist you in any way we can.

This page contains resources and information that you can use to manage your electricity account, easily pay your electricity bill, and lower your electricity consumption.

Please click on the options below for more information on how we can help you.

As our crews continue to work serving our customers, we ask that you help us keep you, your family, and our staff safe. Do not approach staff that are in the community working, and remember to practice physical distancing.



Time-of-Use Pricing

Effective November 1, 2021 - January 17, 2022 and Feb 8 - April 30, 2022 

The new periods and prices are as follows:

  • Off-Peak (Weekdays 7:00 pm to 7:00 am and All Day Weekends & Holidays): 8.2 ¢/kWh
  • Mid-Peak (Weekdays 11:00 am - 5:00 pm): 11.3 ¢/kW
  • On-Peak (Weekdays 7:00 am - 11:00 am & 5:00 pm - 7:00 pm): 17.0 ¢/kWh

The Ontario Energy Board reviews rates every 6 months. For additional information on time-of-use pricing and time periods, visit the Ontario Energy Board Web site or visit our Time-of-use Page.

♦ A line loss adjustment factor of .0353 is applied to these charges and is added in the Delivery Section. 

Tiered Pricing

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. For residential customers, the threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

For more information on Tiered pricing, including previous pricing and thresholds, visit wnhydro.com/tiered


Winter 2021-2022 Tiered Pricing - November 1, 2021 - January 17, 2022 and February 8 - April 30, 2022



Electricity Usage

Nov 1 - Apr. 30, 2022

Winter (Effective November 1, 2021)

Up to 1,000 kWh

9.8 ¢ per kWh

More than 1,000 kWh

11.5 ¢ per kWh

Small Business

Winter Tiered Pricing an Thresholds - November 1, 2021 - January 17, 2022  and February 8 - April 30, 2022


Electricity Usage

Nov 1 - Apr. 30, 2022

Winter (Effective November 1, 2021)

Up to 750 kWh

9.8 ¢ per kWh

More than 750 kWh

11.5 ¢ per kWh


♦ A line loss adjustment factor of .0353 is applied to these charges and is added in the Delivery Section.  



Have a Question? Contact Us! 

Contact Information by Department

 Customer Support Department

Phone: 519-885-6840
Email: customersupport@wnhydro.com 

Credit Services Department

Phone: 519-888-5579

Email: creditservices@wnhydro.com

Engineering Department

Phone: 519-888-5552

Email: eclerk@wnhydro.com

Operations Department

Phone: 519-888-5577

Email: operations@wnhydro.com

Billing Assistance

During this difficult time, Waterloo North Hydro is here to help our customers in any way we can. To assist customers facing financial hardship from the ongoing COVID-19 pandemic, we are happy to offer a number of programs to make it easy to pay your electricity bill. Click on the programs below to learn more.

If you have concerns regarding your electricity bill at any time, please call our credit services team at 519-888-5579 or email creditservices@wnhydro.com and we will work with you to find the best solution possible.

Online Tools

We have a number of convenient online tools to help you manage your account and lower your electricity consumption without leaving the comfort of your home. 

Our My Account customer portal allows you 24/7 access to your account information and real-time electricity consumption data. You can also view your billing and payment history, and compare your electricity consumption to previous days, weeks, and months to get a better understanding of what you are using and when.

For more information on My Account, visit https://www.wnhydro.com/en/your-home/my-account.asp.

To register, go to www.wnhydro.com/myaccount.

 Payment Options

We have a number of safe and efficient payment options for customers. We want to make it easy to pay your bill, wherever you are, and whichever way works best for you. There are many ways to pay your Waterloo North Hydro bill, these options include:

You can also make a payment through our drop box, located close to our office front doors. Please note, only cheques are accepted through the drop box.

If you have any other questions regarding payment options, please visit our Payment Options page.


Energy Efficiency Tips and Tools

We understand our customers concerns regarding increased electricity consumption while working from home. To help manage your consumption, we have a number of tools and resources for you to use. These resources contain energy saving tips and tools that can benefit your whole family and help make your home, or home office, more energy efficient.

If you have any questions regarding energy efficiency, please call us at 519-886-5090.

There are a number of ways you and your family can lower your electricity costs by making your home more energy efficiency. We want to help you save money by encouraging you to adopt any number of energy saving tips and tools. Visit any of the following resources to learn more about ways you can reduce your bill by increasing your energy savings.


Power Outages

If you are experiencing a power outage, please call us at 519-886-5090 to report the outage. For real-time outage information and updates, please visit www.wnhydro.com/outages.