We're Here To Help

Online Tools to Help You

During this difficult time, Waterloo North Hydro is here to help you and answer any questions you may have regarding your electricity account. Our staff are ready and waiting to assist you in any way we can.

This page is contains resources and information that you can use to manage your electricity account, easily pay your electricity bill, and lower your electricity consumption.

Please click on the options below for more information on how we can help you.

TIme-of-Use Rates Suspended for 45 days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Please note, any bill you receive that includes days prior to March 24, and following the 45-day relief period, will include On-Peak Pricing at 20.8 cents per kWh, and Mid-Peak Pricing at 14.4 cents per kWh. For the days within the relief period, all consumption will be priced at 10.1 cents per kWh.

For more information, visit www.wnhydro.com/tou.

Waterloo North Hydro Temporarily Closes to the Public Until May 4, 2020

In response to the ongoing COVID-19 pandemic, Waterloo North Hydro (WNH) will be temporarily closing its doors to customers and visitors until May 4, 2020 at 8:30am.

As a critical service provider in the community, WNH wants to assure its customers and the general public that it is prepared to deliver safe and reliable electricity throughout the COVID-19 pandemic.

Have a Question? Contact Us!

Contact Information by Department

Customer Support Department

Phone: 519-885-6840

Email: customersupport@wnhydro.com

Credit Services Department

Phone: 519-888-5579

Email: creditservices@wnhydro.com

Engineering Department

Phone: 519-888-5552

Email: eclerk@wnhydro.com

Operations Department

Phone: 519-888-5577

Email: operations@wnhydro.com

Billing Assistance

During this difficult time, Waterloo North Hydro is here to help our customers in any way we can. To assist customers facing financial hardship from the ongoing COVID-19 pandemic, we have extended our current winter ban on disconnections until July 31, 2020.

In addition to the extending this moratorium, our customer support staff are committed to working with customers that need a more flexible repayment plan.

We are also happy to offer a number of programs to make it easy to pay your electricity bill. Click on the programs below to learn more.

If you have concerns regarding your electricity bill at any time, please call our credit services team at 519-888-5579 or email creditservices@wnhydro.com and we will work with you to find the best solution possible.

Online Tools

We have a number of convenient online tools to help you manage your account and lower your electricity conusmption without leaving the comfort of your home. 

Our My Account customer portal allows you 24/7 access to your account information and real-time electricity consumption data. You can also view your billing and payment history, and compare your electricity consumption to previous days, weeks, and months to get a better understanding of what you are using and when.

For more information on My Account, visit https://www.wnhydro.com/en/your-home/my-account.asp.

To register, go to www.wnhydro.com/myaccount.

 Payment Options

Although our office is currently closed to the public, we have a number of safe and efficient payment options for customers. We want to make it easy to pay your bill, wherever you are, and whichever way works best for you. There are many ways to pay your Waterloo North Hydro bill, these options include:

You can also make a payment through our drop box, located close to our office front doors. Please note, only cheques are accepted through the drop box.

If you have any other questions regarding payment options, please visit our Payment Options page.


Energy Efficiency Tips and Tools

We understand our customers concerns regarding increased electricity consumption while working from home. To help manage your consumption, we have a number of tools and resources for you to use. These resources contain energy saving tips and tools that can benefit your whole family and help make your home, or home office, more energy efficient.

If you have any questions regarding energy efficiency, please call us at 519-886-5090.

There are a number of ways you and your family can lower your electricity costs by making your home more energy efficiency. We want to help you save money by encouraging you to adopt any number of energy saving tips and tools. Visit any of the following resources to learn more about ways you can reduce your bill by increasing your energy savings.


Power Outages

If you are experiencing a power outage, please call us at 519-886-5090 to report the outage. For real-time outage information and updates, please visit www.wnhydro.com/outages.